Leasing agent

Groupe EMD Batimo•Ottawa, ON

13d

About The Position

Are you a people person who is passionate about sales and motivated by achieving goals? If you're committed to delivering outstanding customer service, thrive in a team environment, and have a strong interest in real estate, this opportunity is for you! Reporting to the Director of Leasing and Customer Experience, the successful candidate will be responsible for leasing apartments. They will assist prospective tenants in choosing their new home while helping to meet leasing goals. A leasing advisor is much more than a salesperson: they are a trusted advisor, guiding tenants through an important life transition. They understand that changing living environments can be a challenging time, and they know how to make this transition reassuring, compassionate, and positive. They focus on making the process more transferable from one project to another in terms of how it’s presented, rather than emphasizing the concept of changing living environments or major life transitions.

Requirements

Experience in sales, rentals, or customer service, ideally in a residential setting or with an aging clientele
Fluency in French and English, both spoken and written
Strong verbal and written communication skills, with a clear, courteous, and reassuring tone
Ability to understand the needs of a mature clientele and advise them effectively
Team player with the ability to thrive in a dynamic environment
Organizational skills, independence, attention to detail, and a people-oriented approach

Nice To Haves

Knowledge of Microsoft Office, collaboration tools (Teams), and CRM systems (HubSpot)
Knowledge of the senior living sector

Responsibilities

Manage rental inquiries and use the tools provided to you to present the project and the apartments to prospective tenants
Support, guide, and advise prospective residents throughout the process of selecting their future apartment, taking their needs and expectations into account
Maintain an up-to-date list of potential clients and conduct rigorous and consistent follow-ups with prospects using the customer relationship management (CRM) system
Draft lease agreements and ensure they are properly executed
Maintain a high level of customer satisfaction by providing personalized, high-quality service
Contribute to the rental marketing strategy to promote the real estate project
Monitor the competitive landscape in the sector
Participate in various events organized to support leasing
Conduct outreach within the community
Provide support and coordination for move-ins
Perform all other related tasks