LearnOps Community and Academy Manager

Cognota

1d • Remote

About The Position

Cognota is on a mission to power LearnOps for all enterprises — enabling more people to learn and grow through the world's first Learning Operations platform. Our award-winning software is changing how corporate learning teams run their operations worldwide. Our values shape a collaborative, honest, and engaging work culture. We created them together as a team and live by them every day: Break Down the Walls. We collaborate and communicate openly. Everyone can contribute and is encouraged to share their ideas. Keep it Win-Win. We are fair and honest. Every interaction is a partnership where everyone wins. Be Better Than Yesterday. We learn continuously by facing challenges that make us stronger so we can push boundaries. Drive the WOW Factor. We are obsessed with creating great experiences and going the extra mile. Enjoy the Journey. We make work fun so everyone enjoys the ride as we build something great.

Cognota is hiring a LearnOps Community and Academy Manager to join our Customer Success and Education team. This is a high-impact, cross-functional role at the center of Cognota's go-to-market and community strategy. You will: Manage the LearnOps Academy — maintaining our micro certifications and comprehensive LearnOps certification, responding to learner inquiries, and launching one new micro credential per month based on trending industry topics. Build and execute enablement strategies that power scalable learning and content creation across the organization, for customers, and for partners. Play a key role in growing and engaging the world's first LearnOps Community, working alongside industry experts and Chief Learning Officers from leading global organizations. This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Requirements

• Post-secondary graduate of an education, instructional design, communications, or similar program.
• Excellent verbal and written communication skills — thoughtful, direct, and kind.
• Strong ability to manage stakeholder relationships and work cross-functionally.
• Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment.
• Analytical mindset — comfortable using data to inform and refine strategies.
• Detail-oriented with a love for documentation — for yourself, your team, and the community.
• Comfortable working in an outcome-based, collaborative, and transparent environment.
• Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting.
• Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content.

Nice To Haves

• Experience in instructional design, enablement, or learning and development.
• Familiarity with corporate L&D, learning management systems, and B2B software.
• Hands-on experience with GenAI and content creation tools (e.g., Descript, Synthesia, Colossyan, ChatGPT).
• Experience with micro-credentialing, CEU credit mapping, and professional certification programs.
• Track record building and growing communities, managing advisory boards, or running community events.
• Experience in a startup or scale-up environment — not afraid to be hands-on.
• Experience working remotely.

Responsibilities

• Maintain and continuously improve the recently relaunched LearnOps Academy, which offers both micro certifications and a comprehensive LearnOps certification.
• Respond to learner inquiries in a timely and professional manner, supporting a positive learner experience throughout the Academy.
• Research trending topics in the L&D industry and launch one new micro credential per month, keeping the Academy current and relevant.
• Maintain Cognota's IACET accreditation and ensure all programs remain compliant, including mapping outcomes, packaging CEU-eligible bundles, and providing transcripts and certificates.
• Oversee and maintain the LearnOps Workshops program, coordinating scheduling, facilitators, and learner experience.
• Administrate the Learning Management System — onboard new cohorts, issue CEUs and certifications, and manage learner records.
• Offer SHRM PDCs and ATD CPTD/APTD credit hours by maintaining accurate program outcome mappings.
• Oversee the development of new educational offerings including webinars and certification programs.
• Develop and execute the strategy for growing and engaging the LearnOps Community across platforms.
• Establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups.
• Create, manage, and support community events including roundtables, webinars, expert Q&As, product office hours, and interviews.
• Build a meaningful communications cadence across social platforms where our community shows up.
• Curate and connect users with extraordinary community-created product education — articles, videos, and educational materials.
• Recruit lighthouse logos for success stories and industry references.
• Measure community growth, engagement, and brand advocacy.
• Collaborate with Marketing, Sales, Customer Success and other business partners to meet program enrollment targets and drive education-qualified leads.
• Report on the success of programs to the leadership team.
• Function as the main point of contact for instructors and facilitators to ensure scheduling and support for synchronous training sessions.

Benefits

• Competitive pay complemented by stock options.
• Medical, dental, vision, and extended health coverage from day one — no waiting period.
• Unlimited vacation days.
• Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves.
• Paid time off on your birthday to celebrate and enjoy a day just for you.
• Professional development opportunities through access to internal mentors and a large library of learning content.
• A flexible, remote-first way of working.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree