Learning Technology Support Specialist - Part-Time

Tacoma Community College • Tacoma WA 98466, WA

11d • Onsite

About The Position

The Learning Technology Support (LTS) Program Specialist role provides customer service and technical support to Tacoma Community College students, faculty, and staff with day-to-day use of teaching and learning technologies. This position reports to the Learning Technology Support Manager.

Requirements

• High School graduation or equivalent.
• Customer service experience.
• Experience with Microsoft Office programs.
• Experience using multiple operating systems such as Windows, MacOS, ChromeOS, iPadOS and Android.

Nice To Haves

• Associate degree or higher from an accredited college or university.
• Ability to learn and support educational technology applications, including learning management systems such as Canvas.
• Strong verbal and written communication skills.
• Ability to work effectively with individuals from diverse backgrounds and provide inclusive customer service.
• Excellent culturally responsive and inclusive customer service.
• Technical writing and knowledge base development and maintenance.
• A commitment to digital accessibility and inclusive design as part of everyday work.
• Regular attendance and punctuality with agreed-upon work schedule.

Responsibilities

• Provide front-line support by phone, in-person and through the college’s ticketing system for teaching and learning technologies used by students, faculty, and staff.
• Assist with learning management system (Canvas) and integrated learning tools, account access, and other educational technologies used in teaching and learning environments.
• Troubleshoot and resolve routine technical issues, escalating complex issues through established support processes when appropriate.
• Refer students to appropriate campus resources and support services, providing relevant information to ensure follow-up.
• Respond to, document, and resolve support requests submitted through the ticketing system.
• Help develop, maintain and update tutorials, user guides and knowledge base articles and other support documentation.
• Collaborate with the Learning Technology Support (LTS) team to develop and facilitate Canvas orientations and workshops for students to support student success and digital literacy.
• Support student success by providing onboarding assistance and training for Canvas and other college learning technologies during New Student Orientation and throughout the academic year.
• Conduct basic accessibility reviews of instructional materials using accessibility evaluation tools and recommend improvements.
• Process the checkout and return of college-owned instructional technology equipment using the college's equipment management system.
• Provide culturally responsive, inclusive, and customer-focused service to students, faculty, staff, and community members.
• Use a variety of communication and assistive technologies to effectively support multilingual, deaf, hard-of-hearing, and non-speaking individuals.
• Maintain regular attendance, accurately report hours worked, and comply with established work schedules and departmental procedures.
• Perform other related duties as assigned.

Benefits

• Accrue one hour of paid sick leave for every 40 hours worked.
• Comprehensive health care benefits package for you and your dependents, including medical, dental, and vision insurance.
• Life and long-term disability insurance plans.
• Retirement benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED