Learning Systems & Operations Specialist

FLORIDA ROCK & TANK LINES INC•Jacksonville, FL

1d•Onsite

About The Position

The Learning Systems & Operations Specialist plays a critical role in supporting the Organizational Development function through enterprise orientation ownership, learning systems administration, training coordination, reporting, and operational execution. This role helps ensure learning processes are organized, scalable, compliant, and aligned with business needs in a fast-paced, highly regulated environment. The ideal candidate is a proactive, detail-oriented professional who demonstrates initiative, sound judgment, strong facilitation skills, and the ability to manage multiple priorities with minimal oversight.

Requirements

Bachelor’s degree preferred in business, human resources, education, organizational development, communications, or a related field; equivalent relevant experience may be considered.
Three or more years of experience in training coordination, learning systems, onboarding, human resources, or related operational support roles.
Strong Microsoft Office proficiency required, especially Excel, Word, PowerPoint, Outlook, and Teams.
Strong facilitation, public speaking, and audience engagement skills.
Strong attention to detail, organization, and documentation discipline.
Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
Strong written and verbal communication skills with professional business presence.
Ability to analyze data, identify trends, and communicate findings clearly.
Problem-solving mindset with the ability to work independently and exercise sound judgment.
Ability to leverage generative AI tools to improve efficiency in reporting, training operations, communication, and workflow execution while maintaining accuracy and compliance.
Strong interpersonal skills with the ability to build effective working relationships across functions.

Nice To Haves

Experience working with learning management systems, HRIS platforms, or other training technologies strongly preferred.
Experience with SharePoint, OneDrive, Microsoft Lists, and reporting tools preferred.
Familiarity with transportation, safety, compliance, DOT, OSHA, or other regulated environments preferred.
ATD or related professional certification is a plus.

Responsibilities

Own and facilitate the enterprise employee orientation process, including scheduling, coordination, delivery, participant tracking, and follow-up communication.
Partner with HR, Safety, Operations, and department leaders to ensure orientation is organized, current, and aligned with onboarding expectations.
Audit orientation materials, workflows, and documentation to ensure accuracy, consistency, and regulatory alignment.
Identify and recommend improvements to orientation flow, learner engagement, and overall onboarding effectiveness.
Administer and maintain multiple learning systems, including course assignments, learning paths, completion tracking, user support, and reporting.
Conduct routine audits to ensure system accuracy, content integrity, naming consistency, and overall platform effectiveness.
Troubleshoot system issues using available resources, vendor tools, documentation, and independent research before escalating.
Identify opportunities to improve LMS utilization, learner experience, and operational efficiency.
Partner with system vendors and internal stakeholders to maintain training assignments, resolve platform issues, and support continuous improvement of learning system functionality.
Coordinate logistics for training sessions, workshops, compliance training, and leadership programs, including calendars, rosters, materials, documentation, and stakeholder communication.
Generate and distribute training, compliance, and completion reports in a polished and leadership-ready format.
Utilize Excel and related tools to organize data, identify trends, and create visual summaries that support decision-making.
Maintain accurate, audit-ready records and support departmental project tracking tools, including Microsoft Lists and related systems.
Partner with the Learning Experience & Content Specialist to ensure training content remains current, accurate, and operationally effective.
Support Organizational Development initiatives by identifying process improvements, surfacing risks early, and helping move work forward efficiently.
Participate in cross-functional initiatives and handle special projects as they arise in support of departmental and enterprise priorities.
Demonstrate adaptability and flexibility by adjusting priorities, responsibilities, and work approaches in response to evolving business needs, growth initiatives, and leadership direction.
Carries out duties, priorities, and strategic initiatives as assigned by the Senior Manager of Organizational Development in support of departmental and enterprise objectives.