Online Learning Systems Specialist

Stevens Institute of Technology•Hoboken, NJ

About The Position

The Online Learning Systems Specialist is responsible for the day-to-day administration of Canvas Catalog and related Canvas support workflows for the College of Professional Education. This includes managing the catalog's architecture, creating and maintaining course and program listings, and handling learner registration and enrollment operations. The specialist will also be responsible for creating and maintaining course sections, coordinating timelines, and providing support to students, faculty, and staff for Canvas and Catalog-related service tickets. Key duties involve troubleshooting issues, monitoring support queues, maintaining operational documentation, and collaborating with various internal teams and external partners to ensure accurate course availability and a smooth learner experience. The role also entails performing quality checks, generating reports, and recommending process improvements to enhance efficiency and the learner experience.

Requirements

Bachelor’s degree in education, instructional technology, information systems, higher education administration, or a related field.
Experience administering or supporting Canvas LMS, Canvas Catalog, or a similar learning platform environment.
Experience managing operational workflows in a learner-facing or customer-support setting.
Strong troubleshooting and ticket-resolution skills with a high level of responsiveness and attention to detail.
Experience coordinating user registrations, enrollments, section setup, or related platform operations.
Strong written and verbal communication skills with the ability to support students, faculty, and staff professionally.
Ability to manage multiple priorities in a fast-paced environment with a high degree of accuracy.
Strong organizational skills and ability to document processes clearly.

Nice To Haves

Experience with Canvas Catalog in a continuing education, professional education, online learning, or non-credit environment.
Experience supporting working-adult or professional learner populations.

Responsibilities

Administer day-to-day operations for Canvas Catalog and related Canvas support workflows for the College of Professional Education.
Manage catalog architecture, including root catalog coordination, sub-catalog creation and maintenance, category organization, listing setup, and catalog visibility settings.
Create, update, and maintain course and program listings, including enrollment status, visibility, metadata, and learner-facing presentation.
Manage learner registration and enrollment operations, including support for self-registration, manual registration support, and coordination of enrollment-related updates.
Create and maintain course sections and support section-based configurations needed for different learner groups, schedules, or delivery models.
Coordinate section timelines, course dates, and related access settings to support program launches, rolling starts, and other professional education delivery needs.
Support student, faculty, and staff with Canvas- and Catalog-related service tickets, troubleshooting issues in a timely, professional, and customer-focused manner.
Investigate and resolve issues related to course access, catalog registration, listing visibility, section setup, student enrollment, and account-related problems.
Monitor shared support queues and ensure proper documentation, escalation, resolution tracking, and follow-through for Canvas-related requests.
Maintain operational documentation, internal process guides, and user-facing knowledge base articles for CPE Canvas and Catalog workflows.
Work closely with academic operations, program management, student support, and instructional teams to ensure accurate course availability, registration readiness, and learner access.
Perform routine quality checks on catalog listings, enrollment workflows, section configuration, and learner communications to reduce support issues before launch.
Coordinate with central university partners, vendors, or platform administrators as needed for issues involving system configuration, integrations, permissions, or escalations.
Generate basic operational reports and status updates related to registrations, section readiness, ticket trends, and catalog activity.
Recommend process improvements that increase efficiency, reduce manual work, and improve the learner experience across CPE offerings.