Sr. Learning & Development Operations Specialist

Bass Pro Shops•Springfield, MO

20h•Onsite

About The Position

At Bass Pro Shops, our Learning & Development team helps Outfitters and front-line leaders grow, thrive, and deliver legendary experiences. This role is a key force behind the scenes—supporting the systems, programs, and processes that power high-quality training across the organization. You’ll help sharpen execution on critical learning initiatives, bring clarity and insight to our leaders, and elevate the support we provide to our field administrators. If you enjoy blending strategy, analytics, and purpose-driven work, this is your next great adventure.

Requirements

Bachelor’s degree in Management, Business Administration, Human Resources, or a related field
5+ years of relevant professional experience
Strong proficiency in Microsoft Office
Experience administering an LMS and driving process improvement (Workday preferred)
Solid understanding of learning and development concepts, practices, and procedures
Strong analytical and critical-thinking skills, with experience navigating complex systems
Familiarity with learning data visualization tools (Power BI, dashboards, Excel)
Proven ability to manage multiple projects, build effective plans, and execute with precision
Excellent problem-solving skills with a focus on root-cause analysis
Strong presentation skills with the ability to communicate effectively to leaders, managers, vendors, and Outfitters
Exceptional interpersonal, written, and verbal communication skills
Ability to collaborate, build relationships, and influence across all levels of the organization
Comfortable navigating ambiguity, shifting priorities, and continuous change
Detail-oriented, self-motivated, and quick to learn

Responsibilities

Drive standardization and operational efficiency across the Learning & Development organization
Analyze LMS data to measure learner engagement and program effectiveness
Track, report, and tell the story behind key L&D performance metrics (KPIs)
Present insights to leaders in a clear, compelling, and visually engaging way
Build and manage the annual training calendar and major project plans, adjusting timelines and resources as business needs evolve
Manage the Learning Management System and related training tools to support enterprise objectives
Create and maintain detailed documentation for training processes, procedures, and workflows
Partner with HRIS and cross-functional teams to ensure seamless system integration
Manage and collaborate with external training vendors
Conduct needs assessments to identify opportunities to improve learning systems, programs, and processes
Continuously enhance HR Field Support processes to deliver a smooth, compliant experience for Outfitters
Stay current on industry trends and best practices in learning and development