Learning Services Assistant

Eastman•Longview, TX

6d•Onsite

About The Position

The Learning Services Assistant provides comprehensive administrative, operational and systems support for Eastman’s Texas Operations (TXO) Learning Services team. This role supports the coordination and execution of learning programs across the site, including apprenticeship training, Learning Center operations, non-apprentice craft training, Business & Technical training, Lead Person training, AT, and other sitewide learning initiatives. Responsibilities include scheduling hands-on labs, coordinating training calendars, supporting apprentice orientation, assisting with timekeeping, serving as an acting School Certifying Official for Veteran Administration, updating Department of Labor apprenticeship records in RAPIDS and providing administrative support to Learning Services program leaders. In addition, this position administers MyLearningLab and related training records by assigning curricula, entering course completions, updating course information, supporting training coordinators and helping ensure accurate and timely training documentation. The role also processes ATR procedure workflows, maintains SharePoint resources, records, meeting support, events, and other departmental processes that help Learning Services operate efficiently. As a key resource for training coordinators, apprentices, program leaders and site personnel, the Learning Services Assistant provides responsive customer support and helps ensure training activities are well organized, properly documented, and completed on schedule. This cross-functional role is designed to reduce silos, strengthen team continuity and provide coverage during vacations, absences and extended leave.

Requirements

High school diploma or GED required
Proficiency in Microsoft Office Suite required, including Outlook, Excel, Word, PowerPoint, Visio & Word
Excellent typing skills
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
High degree of initiative

Nice To Haves

Associate’s degree in field or at least 3-5 years of work experience
Experience with: MyLearningLab Admin experience, Workforce timekeeping, QuickBooks, ATR Software (especially digital formatting), PowerBI, &/or Sharepoint
Procedure Professionals Association (PPA) Certified
Problem-solver with ownership mindset

Responsibilities

Coordinate master schedules for Apprentices, optimizing timelines around vacations and department turnarounds
Manage calendars and resource allocation for instructors, the TXO Apprentice account and the Building 86 (B86) hands-on lab equipment
Oversee Instructor Training schedules to ensure necessary development and coverage
Handle logistics and compliance tracking for the Texas Workforce Commission Grant, including managing sign-in sheets
Proctor e-tests, National Center for Construction Education and Research (NCCER) testing and online performance evaluations
Provide support and troubleshooting to apprentices navigating training applications and tools
Administer and support online Non-Apprentice Craft Training (NACT) systems
Record training completions and accurately update testing information in MyLearningLab
Serve as TXO MyLearningLab Site Support and Help Desk point of contact, stewarding GOP S-27
Partner with Training Coordinators to establish and maintain current, division-specific curricula and supporting documentation
Manage employee curricula to reflect organizational changes such as new hires, promotions, transfers and demotions
Execute data entry and system updates including item creation, class scheduling, class accounting and course completions
Maintain deep functional knowledge of the platform by participating in corporate webinars, developing local job aids and communicating updates to users
Govern administrator and training coordinator privileges, support Power BI reporting for real-time compliance tracking, and actively participate on the Corporate MyLearningLab Enablement Team and Global Training Compliance Committee (GTCC)
Prepare class materials, including printing curricula, assembling apprentice binders and generating progress reviews
Set up educational paths by assigning corresponding curricula and recording performance milestones within MyLearningLab
Present the Learning Center informational portion during formal apprentice orientations
Manage Department of Labor (RAPIDS) apprenticeship registration forms and schedule hands-on labs for new apprentices
Manage scheduling, administration and execution support for key training initiatives
Develop, publish and distribute program calendars and coordinate communication with stakeholders
Assign training paths, monitor mandatory course completions, log final milestones in MyLearningLab and generate Certificates of Completion
Provide administrative support to Learning Services personnel and manager
Manage B86 conference room reservations, physical setup, marquee updates, catering and meeting cleanup
Support financial and purchasing needs for supplies, professional memberships and licensing
Manage timekeeping questions and direct time entry for apprentices within WorkForce, and coordinate programs like the United Way Campaign, TXO Leadership Central and local employee recognition
Oversee departmental logistics, acting as a point of contact for CINTAS/FRC requests, printer hardware issues, records retention, emergency communication checks and bulletin board maintenance
Manage and execute document change workflows
Coordinate with procedure stewards and originators to gather information, draft corrections and facilitate resolutions when redlines are required
Prepare for, document and facilitate Procedure Team and Technical Review meetings
Provide systems training and troubleshooting support
Provide administrative support, including document control and SharePoint site upkeep

Benefits

Base pay plus performance-based incentive opportunities
Comprehensive medical, prescription-drug, and dental coverage
Health Savings Account option
Voluntary benefits—including vision, optional life, critical-illness protection
Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling
401(k) with a company match
Additional annual retirement contribution from Eastman
Eleven paid holidays
One personal day
Paid time off
Paid vacation
Access to mentorship, learning resources, and leadership programs