Learning Resource Tools Specialist

Western Governors University • Salt Lake City, UT

1d • $91,000 - $136,400

About The Position

The Learning Resource (LR) Tools Specialist is responsible for implementing, configuring, customizing, and troubleshooting learning resource tools used across the institution. The specialist provides technical expertise, training, and user support, and collaborates with education technology LR Tool Engineers and vendors to support effective integration and functionality. The role also manages vendor partnerships, conducts quality assurance and testing, and creates documentation and knowledge-sharing resources to improve the learning experience. It includes light project management oversight for LR tool implementation and enhancement projects.

This is a full-time, regular position classified for 40 standard weekly hours. Occasional travel of up to 20% is required, including attendance at designated company summits, typically one to two per year. Additional business-related travel may be assigned as needed.

Requirements

• Bachelor's degree in Education, Information Technology, Computer Science, or a related field.
• At least 2 years of experience implementing and supporting learning resource tools in a higher education environment.
• Demonstrated technical expertise in configuring and troubleshooting LR tools.
• Experience providing user training and support for LR tools.
• Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.
• Strong understanding of learning resource tools commonly used in higher education.
• Excellent communication and interpersonal skills for training users and collaborating with stakeholders.
• Experience in quality assurance and testing methodologies for LR tools.
• Strong technical documentation and user-guide writing skills.
• Project management skills, including coordinating tasks, cross-functional teams, and project timelines.
• Demonstrated experience developing and refining educational programs, courses, and curricula in higher education.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly in a competency-based education model.
• Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
• Ability to collaborate with academic departments, faculty, subject matter experts, and instructional designers to develop and deliver educational programs.
• Proficiency in data analysis and interpretation to inform program development, assess efficacy, and identify areas for improvement.
• Clear and concise communication skills, including the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.
• Willingness to explore innovative program-development approaches, incorporate emerging technologies, and adapt to evolving higher education trends and student needs.

Nice To Haves

• Master's degree in Education, Educational Technology, Information Technology, or a related field.
• Experience in project management related to LR tool implementations.
• Familiarity with learning analytics and assessment development.
• Previous experience evaluating and recommending LR tools for adoption.
• Certification in educational technology or a related area.

Responsibilities

• Implement LR tools in the online university environment and integrate them with existing systems.
• Configure, customize, and troubleshoot LR tools to resolve issues and optimize functionality.
• Provide training and support to faculty, staff, and students on the effective use of LR tools.
• Collaborate with education technology LR Tool Engineers on LR tool enhancements and improvements.
• Manage LR tool vendor partnerships, including communication, negotiation, and collaboration on tool development and support.
• Conduct quality assurance and testing to ensure LR tool reliability, performance, and security.
• Create and maintain documentation on LR tool implementation, configuration, troubleshooting, and best practices.
• Share knowledge and best practices with team members and stakeholders.
• Provide light project management oversight for LR tool implementation and enhancement projects.
• Perform other job-related duties as assigned.

Benefits

• Eligible for bonuses.
• Medical, dental, and vision coverage.
• Telehealth and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off without accrual requirements.
• Flexible paid sick time without accrual requirements.
• 11 paid holidays.
• Other paid leaves, including up to 12 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level