Learning & Performance Consultant

MassMutual•Springfield, MA

4d•Onsite

About The Position

MassMutual's Operation’s Learning & Development team is seeking a Learning & Performance Consultant to lead the facilitation of high-impact learning experiences across our operations organization. In this role, you will deliver instructor-led and virtual training for newly hired and tenured associates across customer care and operations teams directly shaping the capability and confidence of the people who serve our policyholders every day. You will operate in a collaborative, fast-paced environment where innovation in delivery is encouraged and continuous improvement is the standard. You will have ownership over classroom excellence and the learner experience, with the autonomy to adapt delivery approaches in real time based on learner needs and performance signals. This role reports to the Director of Learning & Development and partners closely with instructional designers, business leaders, and operational stakeholders.

Requirements

High School Diploma
5+ years of experience in training facilitation or adult learning delivery

Nice To Haves

Experience facilitating both virtual and in-person learning sessions
Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar)
Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
Experience with learning management systems (LMS)
Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry
Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field
Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate)
Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
Demonstrated ability to lead, mentor, and coach learners in a professional training environment
Adaptability to rapidly changing environments and diverse learner needs
Experience leveraging data analysis tools to track and report on training effectiveness
Self-motivated and organized, with the ability to manage priorities independently
Commitment to innovation and continuous improvement in training delivery

Responsibilities

Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations.
Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations — ensuring a consistent, inclusive, and high-trust experience.
Partner with instructional design and leadership to pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes.
Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution.
Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team.