Learning Operations Strategist III - US

Rackspace Technology

2d•$84,769 - $124,290

About The Position

The Learning Operations Strategist oversees the operational execution of learning and development programs within Rackspace University, focusing on vendor lifecycle management, certification ecosystems, and strategic L&D project execution. The role ensures cross-functional alignment with Procurement, Legal, Security, and business stakeholders to deliver scalable learning outcomes.

Requirements

5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
Demonstrated knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design.
Bachelor's degree or equivalent practical industry experience.
Intermediate knowledge of the processes, procedures, and expectations of technical and customer support organizations.
Intermediate understanding of training methods, approaches, and technologies, including learning management systems and e-learning standards.
Intermediate knowledge of the company's products and application areas.
Intermediate working knowledge of project management methods and tools.

Responsibilities

Manage the end-to-end L&D vendor lifecycle, including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
Oversee internal and third-party technical certification pathways, voucher distribution, testing partner relationships, and credential tracking.
Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting.
Evaluate and optimize L&D operational workflows using data analytics, automation, and approved AI technologies to enhance efficiency.
Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and technical handoffs.