Learning Operations Specialist

Health First Careers • Melbourne, FL

1d

About The Position

The Learning Operations Specialist supports the efficient delivery of Learning and Development (L&D) programs, workforce planning, and skills alignment within the Health First Integrated Delivery Network (IDN). This role manages the logistics, systems, and processes that enable seamless learning experiences and works with other departments to coordinate learning initiatives, track outcomes, and optimize training operations.

The specialist develops and facilitates engaging learning programs using varied delivery methods and adult learning principles; collaborates with subject matter experts to maintain accurate, relevant content; and supports apprenticeships, internships, career pathways, and workforce strategies. The role also manages learning management system content and data, monitors participation and effectiveness through analytics, conducts training needs assessments, develops learning materials, and helps implement learning tools and platforms.

The position is full-time, scheduled for day shifts. The job description lists paygrade PG-34.

Requirements

• Bachelor’s degree in human resource management, Learning and Development, Business Administration, Workforce Development, or a relevant field.
• Two years’ experience working in L&D operations, workforce planning, training coordination, or a similar role.
• Advanced proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Proficiency in learning management systems and data reporting tools.
• Strong project management and organizational skills.
• Proficiency in workforce analytics tools and HR information systems.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and analytical skills.
• Knowledge of talent trends and workforce planning best practices.
• Understanding of working in a fast-paced, dynamic business environment.

Nice To Haves

• Familiarity with virtual learning platforms such as MS Teams.
• Master’s degree in a relevant field.
• Five years’ experience working in L&D operations, workforce planning, training coordination, or a similar role.
• Excellent written and oral communication skills.
• Demonstrated facilitation skills and ability to engage an audience.
• Ability to organize, plan, and prioritize multiple tasks with urgency and attention to detail.

Responsibilities

• Develop, implement, and facilitate engaging, interactive learning programs using delivery methods suited to different learning styles and adult learning principles.
• Collaborate with subject matter experts to ensure content accuracy and relevance, and update training materials using feedback, industry trends, and best practices.
• Assist in designing and implementing apprenticeships, internships, and career pathway programs.
• Support the development of workforce strategies that align talent supply with business demands.
• Gather participant feedback to improve program delivery and impact.
• Maintain and update course content, enrollments, and user data within the learning management system.
• Monitor training participation, learner progress, and training effectiveness using analytics and reporting tools.
• Identify opportunities to streamline and improve the efficiency of learning operations.
• Conduct Training Needs Assessments to identify skill gaps and development opportunities.
• Partner with stakeholders to align training initiatives with organizational goals, employee development needs, and business objectives.
• Design and develop learning materials, including presentations, manuals, e-learning modules, tools, and resources.
• Help guide implementation of new learning tools and platforms to enhance training delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level