Learning Operations Manager

Ivy Rehab • Philadelphia, PA

1d • Hybrid

About The Position

The Learning Operations Manager is responsible for consulting on how learning work is prioritized, delivered, and scaled across Ivy Rehab. This role ensures that learning initiatives are executed efficiently, aligned to business priorities, and supported by effective systems and processes. This position plays a critical role in translating business needs into scalable, tech-enabled learning solutions by leveraging Workday Learning and other platforms. The Learning Operations Manager partners closely with HR, Clinical Excellence, Shared Services, and Operations leaders to streamline delivery, improve consistency, and maximize the impact of learning across the organization. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Requirements

• 4+ years of experience in learning and development, learning operations, program management, or a related field
• Experience managing multiple projects or programs in a fast-paced, cross-functional environment
• Experience working with learning technologies, preferably Workday Learning or similar LMS platforms
• Strong ability to translate business needs into practical, scalable learning solutions
• Excellent stakeholder management and communication skills
• Strong organizational and problem-solving abilities with attention to detail

Nice To Haves

• Experience supporting field-based or distributed workforces preferred

Responsibilities

• Own the operational infrastructure that supports learning delivery across Ivy Rehab.
• Establish and manage processes for intake, prioritization, and tracking of learning initiatives.
• Ensure learning work is aligned to business priorities, timelines, and available resources.
• Drive consistency in how learning programs are planned, launched, and maintained across the enterprise.
• Identify opportunities to improve efficiency, reduce redundancy, and streamline execution.
• Own the end-to-end learning support experience, including triaging and resolving Workday Learning and program-related inquiries, while establishing clear service standards and ensuring a consistent, high-quality experience for learners and stakeholders.
• Continuously improve the Learning category for our Support Hub (e.g., knowledge base, job aids, self-service resources), using support trends and data to reduce friction, drive adoption, and inform broader learning operations and governance decisions.
• Translate business and stakeholder needs into scalable learning solutions using Workday Learning and related tools.
• Recommend appropriate approaches such as learning paths, campaigns, blended learning, and reinforcement strategies.
• Partner with the LMS/HRIS team to support course setup, audience assignment, and system configuration.
• Ensure learning solutions are designed to leverage existing platforms before creating new content.
• Advise stakeholders on when to use Workday Learning versus other tools (e.g., SharePoint, job aids, or live training).
• Support adoption and effective use of Workday Learning across the organization.
• Oversee the coordination and delivery of multiple learning initiatives across the enterprise.
• Maintain visibility into all active learning work, including timelines, dependencies, and stakeholder alignment.
• Support program managers and instructional designers with planning, scheduling, and rollout execution.
• Ensure clear communication and alignment across stakeholders throughout the lifecycle of learning initiatives.
• Partner with HR Business Partners, Clinical Excellence, Operations leaders, and other stakeholders to understand learning needs.
• Provide guidance on the most effective and efficient way to address business challenges through learning.
• Balance stakeholder requests with organizational priorities and team capacity.
• Support leaders in navigating available learning solutions and resources.
• Track and report on learning activity, utilization, and key performance indicators.
• Partner with the Learning team to gather feedback and identify opportunities for improvement.
• Continuously refine operational processes to improve speed, quality, and learner experience.
• Identify trends and insights to inform future learning strategy and investment decisions.

Benefits

• Eligibility for full benefits package beginning within your first month of employment
• Generous PTO (Paid Time Off) plans
• Paid holidays
• Hybrid and remote work flexibility
• Professional development tracks
• Continuing education
• Leadership development
• Residency cohorts
• Mentorship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees