Supervisor, Learning Operations

Johnson & Johnson•Pittsburgh, PA

1d•Hybrid

About The Position

This role oversees the day-to-day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting onboarding, ongoing training, upskilling, and priority Patient Service Center (PSC) initiatives.

Requirements

Bachelor’s degree in related fields such as Training, Healthcare, Pharmaceuticals or Life Sciences.
A minimum of 5 years of experience in learning operations, training coordination or program operations.
A minimum of 3 years of experience supervising or leading teams.
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
Demonstrated experience managing high-volume, detail-oriented operational work.
Strong organizational, planning, and problem-solving skills.
Ability to operate effectively in a fast-paced, operational environment.

Nice To Haves

Master’s degree
Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
Experience supporting contact centers or frontline operations

Responsibilities

Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.
Ensure training plans and calendars are operationally supported and executed on time.
Maintain accurate learning records, training catalogs, and documentation to support audit readiness.
Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.
Identify and resolve issues related to data integrity, timelines, and learning administration.
Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.
Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.
Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.
Support onboarding and ongoing development of team members.
Conduct regular check-ins, feedback discussions, and performance evaluations.
Foster collaboration and accountability within the team and across cross functional partners.
Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.
Support development and consistent application of learning operations, SOPs, tools, and job aids.
Compile and deliver learning operations, metrics, reports, and status updates to leadership.
Gather feedback from stakeholders to identify opportunities for process improvements.
Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.
Other duties as assigned.