Supervisor, Learning Operations

Johnson & Johnson Innovative Medicine•Orlando, FL

1d•Remote

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world, providing an inclusive work environment where each person is considered as an individual, respecting their diversity and dignity, and recognizing their merit. This role is for a Supervisor, Learning Operations, located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX. The purpose of this role is to oversee the day-to-day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting onboarding, ongoing training, upskilling, and priority Patient Service Center (PSC) initiatives.

Requirements

Bachelor’s degree in related fields such as Training, Healthcare, Pharmaceuticals or Life Sciences.
A minimum of 5 years of experience in learning operations, training coordination or program operations.
A minimum of 3 years of experience supervising or leading teams.
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
Demonstrated experience managing high-volume, detail-oriented operational work.
Strong organizational, planning, and problem-solving skills.
Ability to operate effectively in a fast-paced, operational environment.

Nice To Haves

Master’s degree
Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
Experience supporting contact centers or frontline operations

Responsibilities

Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.
Ensure training plans and calendars are operationally supported and executed on time.
Maintain accurate learning records, training catalogs, and documentation to support audit readiness.
Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.
Identify and resolve issues related to data integrity, timelines, and learning administration.
Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.
Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.
Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.
Support onboarding and ongoing development of team members.
Conduct regular check-ins, feedback discussions, and performance evaluations.
Foster collaboration and accountability within the team and across cross functional partners.
Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.
Support development and consistent application of learning operations, SOPs, tools, and job aids.
Compile and deliver learning operations, metrics, reports, and status updates to leadership.
Gather feedback from stakeholders to identify opportunities for process improvements.
Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.
Up to 10% travel may be required.
Other duties as assigned.