Learning Operations Manager

Matrix Medical Network

11h•$92,000 - $138,000•Remote

About The Position

The Learning Operations Manager plays a critical role in enabling scalable, high-impact workforce capability initiatives. This role owns the operational infrastructure for Learning and Talent Development (L&TD), including intake and prioritization, program coordination, learning technology governance, vendor management and analytics. By establishing clear processes, standards and visibility across the L&TD portfolio, this role ensures learning initiatives are aligned to business priorities, executed consistently and positioned to scale with organizational growth. The Learning Operations Manager partners closely with Clinical Education, Talent Management and Instructional Design to support enterprise initiatives such as technology rollouts, clinical workflow changes, compliance programs and leadership development. This role enables L&TD leaders to focus on capability building while ensuring programs are operationally ready, measurable and effective.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Development or related field
5+ years of experience in learning operations, learning and development or program management
Demonstrated experience managing learning systems, program coordination and operational processes
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Experience working with learning technologies, LMS platforms and vendor management
Strong analytical skills with the ability to interpret data and provide actionable insights
Excellent communication and stakeholder management skills with the ability to influence across functions

Responsibilities

Lead the intake, prioritization and coordination of learning requests across the organization
Oversee the planning and execution of training rollouts to ensure consistent and timely delivery
Establish and maintain standardized processes, workflows and tools to improve efficiency and scalability
Ensure alignment of learning initiatives with business priorities and enterprise timelines
Govern learning technologies including LMS and associated tools to ensure effective utilization and integration
Partner with IT and business stakeholders to support technology rollouts and system enhancements
Manage relationships with external learning vendors and platforms (e.g., LinkedIn Learning and other third-party tools)
Evaluate and optimize learning tools to support evolving business and workforce needs
Develop and manage learning dashboards and reporting to track program effectiveness and adoption
Provide insights to leadership on learning utilization, trends and impact
Establish consistent measurement practices to support data-driven decision making
Provide leadership and direction to the Sr. Learning Administrator including LMS administration and training logistics
Ensure training logistics, scheduling and system administration are executed efficiently and accurately
Build operational capability within the learning function to support increased demand and complexity
Partner with Clinical Education to support clinical training initiatives and workflow changes
Partner with Talent Management to support leadership development and enterprise talent programs
Collaborate with Instructional Design to align program delivery with design and development timelines
Support enterprise initiatives by ensuring learning components are coordinated, scalable and operationally ready