Senior Learning Operations Specialist

SchoolsFirst Federal Credit Union•Tustin, CA

4d•Hybrid

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Senior Learning Operations Specialist The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $78,419.00 - $117,628.00 Scheduled Weekly Hours: 40 What You’ll Be Doing Leads the development and coordination of integrated learning systems, programs and workstreams by streamlining program management practices, supporting integrations and enhancements, and designing scalable cross-workstream processes and frameworks. Partners with leadership and cross‑functional teams to prioritize divisional work, define data and metrics, analyze impact, guide change adoption, manage vendors, and ensure learning solutions effectively build drive teammember capability and performance. Develop and implement methods to streamline program management practices, system productivity and learner experience aligned to future L&TD needs. Partner with L&TD leadership to prioritize division-level work, sequencing and resource allocation. Serve as the functional owner supporting integrations, optimization efforts and enhancement roadmaps in coordination with cross-functional teams and vendors. Determine data requirements. establish metrics and perform analysis to measure learning effectiveness and impact. Develop cross-workstream processes, SLAs and manage initiative lifecycles. Lead cross-functional project teams through initiatives that enhance outputs. Facilitate change plans for division-level initiatives and measure adoption. Assess and recommend learning portfolio requests, templates and knowledgebases. Manage vendor delivery by setting expectations, monitoring performance and ensuring outcomes. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required Bachelor's Degree or equivalent years of experience required 5-7 years of prior relevant experience required Knowledge, Skills, and Abilities Advanced communication, facilitation and stakeholder management skills to lead cross‑functional learning initiatives and manage portfolios of work Deep knowledge of learning technologies, program management practices and learning principles, with strong capability in data analysis and impact measurement Ability to translate learning data and business needs into scalable solutions that improve learning effectiveness and adoption Proven ability to lead complex initiatives, balance competing priorities and guide teams through change Demonstrated capability to establish processes, metrics and governance while ensuring compliance and audit readiness across programs SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team. View the work location information below on the job listing that interests you. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote. Not finding the right fit? Let us know you are interested in a future opportunity below, or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

High School Diploma or GED required
Bachelor's Degree or equivalent years of experience required
5-7 years of prior relevant experience required
Advanced communication, facilitation and stakeholder management skills to lead cross‑functional learning initiatives and manage portfolios of work
Deep knowledge of learning technologies, program management practices and learning principles, with strong capability in data analysis and impact measurement
Ability to translate learning data and business needs into scalable solutions that improve learning effectiveness and adoption
Proven ability to lead complex initiatives, balance competing priorities and guide teams through change
Demonstrated capability to establish processes, metrics and governance while ensuring compliance and audit readiness across programs

Responsibilities

Leads the development and coordination of integrated learning systems, programs and workstreams by streamlining program management practices, supporting integrations and enhancements, and designing scalable cross-workstream processes and frameworks.
Partners with leadership and cross‑functional teams to prioritize divisional work, define data and metrics, analyze impact, guide change adoption, manage vendors, and ensure learning solutions effectively build drive teammember capability and performance.
Develop and implement methods to streamline program management practices, system productivity and learner experience aligned to future L&TD needs.
Partner with L&TD leadership to prioritize division-level work, sequencing and resource allocation.
Serve as the functional owner supporting integrations, optimization efforts and enhancement roadmaps in coordination with cross-functional teams and vendors.
Determine data requirements. establish metrics and perform analysis to measure learning effectiveness and impact.
Develop cross-workstream processes, SLAs and manage initiative lifecycles.
Lead cross-functional project teams through initiatives that enhance outputs.
Facilitate change plans for division-level initiatives and measure adoption.
Assess and recommend learning portfolio requests, templates and knowledgebases.
Manage vendor delivery by setting expectations, monitoring performance and ensuring outcomes.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions