Senior Learning Specialist- California

Public Partnerships | PPL

1d•$90,000 - $110,000

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Requirements

Understanding of adult learning principles and learner accessibility challenges.
Experience partnering with operations leaders to provide solutions to learning concerns.
Experience partnering with Instructional Designers to enhance materials and provide learner-based evidence and feedback for curriculum development needs.
Highly organized with attention to detail and the ability to work under varying, often strict deadlines and effectively prioritize workload.
Demonstrates an intense curiosity and commitment to constantly learn along with an affinity to workforce diversity.
Facilitation experience – both VILT & ILT – combined with professional and technical skills.
Experience with Learning Management Systems and authoring tools (Articulate, Camtasia).
Advanced Microsoft Office Suites 365, Zoom, and other office/class tools.
High Emotional Intelligence, professional composure and collaborative spirit.
Knowledge of commonly used training concepts (ADDIE, SAM, Design Thinking).
Strong verbal and written communications skills.
Effectively communicates with colleagues, program participants and other stakeholders.
Experience leading, mentoring or coaching others.
Education: BA / BS in Education, Business, or related field preferred. Substantial professional experience in a related field may be considered in lieu of a formal degree.
Experience: 5+ years’ experience in sales training/enablement, including analysis and development of custom sales programs.
5+ years’ experience facilitating training events including virtually.
3+ years’ experience creating training materials and aids; Articulate, Camtasia preferred.
3+ year experience partnering with SMEs on learning related projects.
1+ year experience in a supervisory, coach or mentor role.
Excellent attention to detail and written communication skills required.

Nice To Haves

The following are a plus:
Bilingual Spanish for facilitation and ID support
Experience creating customer training materials
C.P.T.D. (Certified Professional in Talent Development) OR A.P.T.D (Associate Professional in Talent Development) OR Certified Instructional Designer
Professional certifications such as DISC, Hogan, EQ

Responsibilities

Facilitate classes with a professional, approachable, supportive energy.
Manage learner conduct to promote comfort, support, engagement, and successful learning.
Work closely and collaboratively with instructional designers, subject matter experts, and key stakeholders to ensure training translates to employee success.
Ensure learning objectives are achieved via class sessions as appropriate.
Deliver instructional materials to meet learner needs including varying backgrounds, learning styles, special needs and technology issues when needed.
Foster the development of critical thinking.
Be attentive to adoption/retention of content by learners and adjust delivery to accommodate.
Provide ongoing educational support to learners at any time including after training.
Assist with content creation and enhancements as requested from L&D team leads.
Assist L&D team with bulletins, SOPs, and LMS needs of learner etc. as needed.
May be asked to become a subject matter expert for a specific function or to be cross-trained.
May be asked to support projects not related to California.
Mentor teammates in understanding our materials, processes and facilitation techniques.
Assist with facilitation feedback and content review of some learning materials.
Execute comprehensive training programs designed to develop CA Market Capture (account management) and CA Information & Assistance teams’ skills and competencies.
Execute comprehensive training programs designed to improve onboarding effectiveness and speed to productivity for new hires.
Partner with regional leadership to ensure training initiatives align with market-specific strategies, driving measurable growth and success.