Learning Operations Analyst

Autodesk•Montreal, QC

About The Position

The Learning Operations Analyst is responsible for driving operational excellence and technical efficiency across learning content production, and delivery workflows. This role partners closely with cross-functional teams—including content development, learning experience design, video production, SMEs, and technical writing—to analyze, optimize, and streamline processes, tools, and data flows. The ideal candidate is detail-oriented, data-driven, and passionate about enabling teams to deliver high-quality learning experiences at scale.

Requirements

Bachelor’s degree in Business, Information Systems, Learning Technologies, or a related field (or equivalent experience)
2+ years of experience in operations analysis, learning operations, or a similar role—preferably in a learning, content, or technology-driven environment
Strong analytical and problem-solving skills; experience with process mapping, workflow analysis, and data reporting
Familiarity with learning management systems (LMS), content management systems (CMS), and digital learning tools
Excellent communication and collaboration skills; ability to work effectively with cross-functional teams
Detail-oriented, organized, and able to manage multiple projects simultaneously
Proactive, adaptable, and eager to drive positive change

Nice To Haves

Experience with automation tools, integrations (APIs, Zapier, Make), and data visualization platforms is a plus

Responsibilities

Analyze and map current learning operations, workflows, and technical processes across the Customer Learning team and partner groups
Identify opportunities for process automation, system integration, and workflow optimization to improve efficiency, reduce manual effort, and accelerate content delivery
Collaborate with content developers, learning experience designers, copyeditors, and video producers to ensure seamless handoffs and data integrity throughout the content lifecycle
Gather, interpret, and report on operational data and KPIs to inform decision-making and continuous improvement
Support the implementation and maintenance of learning technologies, content management systems, and analytics tools
Troubleshoot and resolve technical issues related to learning platforms, integrations, and data flows
Document processes, create user guides, and deliver training to team members on new tools or workflows
Stay current with industry best practices in learning operations, technology, and analytics, and recommend innovative solutions
Foster a culture of collaboration, transparency, and continuous improvement across the Customer Learning team