Learning Manager

Simply Results Talent

4d•Hybrid

About The Position

The Learning Team is responsible for delivering high-impact, end-to-end learning experiences that enable agent readiness, performance, and long-term success across the agent lifecycle. As a Learning Manager, you will lead a blended team of Facilitators and Instructional Designers, ensuring assigned programs achieve certification success, performance outcomes, and alignment with strategic initiatives and Certification Success Drivers (CSDs). The Purpose of Your Role You will oversee the execution and continuous improvement of learning programs aligned to agent certification and performance outcomes. You are accountable for developing your direct reports, driving consistent learning standards, and ensuring your assigned programs deliver measurable results throughout the agent lifecycle.

Requirements

Bachelor’s Degree or equivalent years of relevant work experience required
3–5 years’ experience leading learning programs, projects, or operational initiatives
2–3 years’ experience leading, coaching, or mentoring a team
Experience supporting instructor-led, virtual, and/or blended learning environments
Demonstrated ability to develop people and drive performance through coaching
Strong operational mindset with the ability to balance quality, speed, and outcomes
Ability to remain composed and solution-oriented in fast-paced or high-change environments
Ability to sit or stand at a desk for extended periods while working on a computer
Ability to work independently and meet deadlines
Ability to lead and participate in virtual meetings in a distraction-free environment

Nice To Haves

Master’s Degree preferred

Responsibilities

Accountable for certification success and agent performance outcomes for assigned programs
Lead and develop Facilitators and Instructional Designers through coaching, feedback, and performance management
Ensure learning experiences align with established learning methodologies, standards, and strategic priorities
Partner cross-functionally to support agent readiness, program launches, and continuous improvement efforts
Represent the Learning Team with clients and potential clients, contributing to program discussions, readiness reviews, and solution alignment
Partner with Sales, Client Success, and other stakeholders to support client onboarding, program transitions, and expansion opportunities
Monitor program health using data and insights to identify risks and opportunities
Drive consistent learning and facilitation standards across programs
Support the design, delivery, and optimization of learning solutions across the agent lifecycle
Participate in strategic initiatives and special projects aligned to Learning Team priorities
Conduct regular performance evaluations and support performance improvement plans as needed