Learning Manager

Montage International•Healdsburg, CA

11h•Onsite

About The Position

The Learning Manager is responsible for fostering a learning centric culture. This role facilitates, coordinates, and supports all hotel Learning programs and assists the Corporate Director of Learning with various aspects of the Learning department.

Requirements

Bachelor’s Degree required
Must have a minimum of one (1) year of training and development work experience, preferably in a leadership role
Extensive knowledge of hotel operations and jobs within the hotel preferred
Must have demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness
Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate, and influence audiences
Requires excellent verbal and written communication skills
Must possess proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

Facilitating orientation training for all newly hired Associates
Preparing binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations for orientation
Working in conjunction with the Human Resources department to ensure orientation runs smoothly and efficiently
Supporting managers in the completion of the 10-Day training process
Updating managers on company standards and processes regarding training
Connecting with Associates during the 10-Day training process to assist in any area and ensure success
Attending and participating in line-ups or pre-meal meetings to ensure departments are “perfecting the basics”
Auditing behaviors of Associates and departments, ensuring they are in line with hotel standards
Working with Departmental Trainers to coordinate the topic or presentation of the yearly orientation assessment
Preparing study guides and weekly quizzes, proctoring assessment, tracking Associate scores, and recording and tracking department scores
Preparing and printing all materials for learning classes, including blocking space, creating banquet event orders, and organizing and filing material
Coordinating and guiding Departmental and Technical Trainers in developing training skills
Analyzing problem areas with a sense of urgency, transparency and willingness to ask for help from managers to resolve or identify training needs
Performing any additional duties as assigned based on current business needs