Learning Management System Associate

Volunteers of America Los Angeles•Los Angeles, CA

4d•Onsite

About The Position

As part of the Learning & Development team, the Learning Management System Associate (LMS Associate) will perform tasks in the LMS and provide logistic and administrative support for the Learning and Development team. LMS tasks will include maintaining the course catalog and troubleshooting the system, updating the learning content uploads, provide training on the LMS, creating reports/analytics, test/implement LMS upgrades and enhancements and maintain the overall user experience. Provides administrative and logistical support for the Learning and Development team.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Associate's Degree (or a combination of experience and education of 2 years)
Two years of experience in training work environment, as an administrative assistant, or other similar role.

Nice To Haves

Familiarity with social services and related issues
Previous work experience with learning management system(s).
Bilingual (Spanish) preferred.

Responsibilities

Ensure the Learning Management System (LMS) it is up-to-date with the company’s course catalog and all course offerings for promoting and communicating learning requirements and opportunities to employees.
Configure and maintain the Learning Management System (LMS) for the organization.
Update, publish, and maintain LMS content and assets; ensure content is current and consistent.
Troubleshoot and resolve LMS help desk tickets and follow up with internal customers, provide feedback and follow through to resolution.
Build and test learning assets in LMS (courses, eLearning, materials, videos, curricula, etc.).
Provides administrative support of the Learning Management System including: Adding courses to the LMS course catalog, Assigning courses to learners, ensuring learners have required log-ins, Following-up with learners, instructors, and/or management based on report information, Ensuring the LMS system’s course information and other types of information are always current, Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc., Monitoring external training resources to add relevant information to the LMS, Running, scheduling, and reviewing reports.
Assists with the training team scheduling and logistics including (but not limited to): Scheduling and/or booking training rooms in both in-house and rented locations, Printing and coordinating the distribution of training materials, Arranging food and beverage service for trainings, Providing appropriate participant and instructor communication, Gathering feedback from trainers and trainees after training sessions, Maintaining up-to-date training records and database(s), Overseeing the inventory and ordering of training products and supplies, Validating that trainees have log-ins for training systems, Sets and verifies training cost charge-backs to the appropriate programs, Researches and keeps a list of outside trainers and training facilities.
Other tasks as directed by Learning and Development Supervisor