Learning Management System Architect

TaskUs•San Antonio, TX

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Requirements

5+ years of experience in LMS architecture, enterprise administration, or learning systems engineering.
Proven track record of technically configuring and scaling Docebo in an enterprise environment.
Hands-on technical experience with at least one other major enterprise LMS (e.g., Workday Learning, Cornerstone, Absorb, Canvas).
Proficiency with REST APIs, Webhooks, SSO (SAML 2.0, OAuth), and e-learning standards (SCORM, xAPI, cMI5).
Ability to build automated governance models and translate complex business requirements into system architecture.

Nice To Haves

Official Docebo certifications.
Direct experience executing LMS migrations (to or from Docebo).
Experience with Extended Enterprise (multi-tenant, customer/partner-facing portals).
Data/analytics skills (SQL, Power BI, Tableau).

Responsibilities

Configure, scale, and optimize Docebo (including Extended Enterprise, Automations, and Learning Plans).
Enforce governance, domain structures, and user permissions.
Connect Docebo with core systems (HRIS, Salesforce, SSO/Identity Providers) using APIs and webhooks.
Use experience from other LMS platforms (Cornerstone, Workday Learning, etc.) to guide ecosystem improvements.
Build automated workflows for onboarding, audience rules, and compliance tracking.
Design dashboards to report on learning metrics and KPIs.
Ensure content compliance with modern standards (SCORM 1.2/2004, xAPI) and act as the top-tier escalation point for complex integration or API issues.
Collaborate with L&D leaders and IT to translate business needs into technical execution and manage the vendor relationship with Docebo.