Learning Facilitator

Rocket Mortgage•Lake Forest, CA

About The Position

As the Learning Facilitator, you'll deliver learning experiences that help team members apply knowledge and improve on-the-job performance. This role emphasizes facilitation for learning transfer—using discussions, scenarios, peer learning, and hands-on practice to connect e-learning (web-based training) to real work. About the role: Facilitate interactive learning experiences using discussion, simulation, role-play, and peer learning. Reinforce e-learning with practice activities that drive application and retention. Use structured checks for understanding, debrief techniques, and engagement accountability. Maintain deep, current expertise in a Home Base Specialty (workflows, tools, edge cases, pain points) and baseline knowledge across the full homeownership lifecycle and how functions connect. Build and maintain relationships with frontline leaders and team members to ensure facilitation reflects current-state reality. Conduct consistent floor time, listening sessions, or workflow observation to stay aligned with actual work. Facilitate foundational (1.0) topics in any business area and maintain readiness as priorities shift. Provide actionable insights to training partners based on learner performance signals and frontline reality. Participate in content reviews and working sessions to validate practice activities, scenarios, and job aids. Create and update materials (one-pagers, quick references, practice prompts, minor deck edits) using approved templates and governance. Generate practice prompts, scenario variations, knowledge checks, and facilitation plans, using AI responsibly. Bring forward ideas that improve learner experience, practice effectiveness, and facilitation efficiency.

Requirements

Demonstrated ability to engage learners and manage group interaction
Ability to explain complex concepts clearly and support learners with varying needs
Ability to prioritize and deliver high-quality work within deadlines
Ability to receive and apply coaching/feedback and continuously improve
Comfort adopting new tools and technology (including AI-enabled tools) following policy and data standards
Working knowledge of internal platforms (LMS, collaboration tools, communication channels)

Nice To Haves

Experience in facilitation, training, teaching, coaching, or related fields
Familiarity with adult learning principles and practice-based learning
Experience supporting frontline teams in operational or customer-facing environments

Responsibilities

Facilitate interactive learning experiences using discussion, simulation, role-play, and peer learning
Reinforce e-learning with practice activities that drive application and retention
Use structured checks for understanding, debrief techniques, and engagement accountability
Maintain deep, current expertise in a Home Base Specialty (workflows, tools, edge cases, pain points) and baseline knowledge across the full homeownership lifecycle and how functions connect
Build and maintain relationships with frontline leaders and team members to ensure facilitation reflects current-state reality
Conduct consistent floor time, listening sessions, or workflow observation to stay aligned with actual work
Facilitate foundational (1.0) topics in any business area and maintain readiness as priorities shift
Provide actionable insights to training partners based on learner performance signals and frontline reality
Participate in content reviews and working sessions to validate practice activities, scenarios, and job aids
Create and update materials (one-pagers, quick references, practice prompts, minor deck edits) using approved templates and governance
Generate practice prompts, scenario variations, knowledge checks, and facilitation plans, using AI responsibly
Bring forward ideas that improve learner experience, practice effectiveness, and facilitation efficiency