Learning Facilitator

REV Federal Credit Union•Summerville, SC

41d

About The Position

The Learning Facilitator is responsible for the design, coordination, facilitation, and measurement of learning initiatives that enhance employee performance and advance REV’s strategic objectives. This role delivers structured curriculum, supports onboarding and retail learning pathways, administers the Learning Management System (LMS), collaborates with internal stakeholders on departmental and strategic project learning needs, and ensures regulatory compliance training requirements are in place. The Learning Facilitator plays a vital role in strengthening REV’s employee experience pillar by cultivating a performance-driven learning culture aligned with the credit union’s long-term vision.

Requirements

Bachelor’s Degree or equivalent work experience required.
Three (3) to five (5) years’ experience in financial services or learning and development.
Proven ability to facilitate engaging and effective learning experiences.
Strong curriculum delivery and presentation skills.
Ability to assess learning gaps and propose practical solutions.
Strong analytical and reporting capabilities.
Proficient in Microsoft 365 and LMS systems.
Excellent written and verbal communication skills.
Demonstrated collaboration skills across all organizational levels.
Ability to analyze and interpret policies, procedures, and regulatory requirements.
Exceptional attention to detail
Ability to work independently and with team members from different backgrounds

Nice To Haves

Experience facilitating adult learning in professional environments preferred.

Responsibilities

Facilitates Contact Center and other role-specific foundational curriculum.
Conducts job simulations, product knowledge sessions, soft skills training, and entry-level leadership development courses.
Ensures learning delivery methods are engaging, measurable, and aligned to business objectives.
Measures outcomes of facilitated programs and recommends necessary improvements.
Partners with People Dynamics on REV Employee Orientation (REO) and structured onboarding learning experiences.
Collaborates with leadership to assess departmental learning needs and performance gaps.
Assists in the development and revision of curriculum to support strategic initiatives and departmental objectives.
Supports ad-hoc learning requests tied to strategic projects and cross-functional initiatives.
Researches and recommends new learning solutions, platforms, and physical resources to enhance delivery effectiveness.
Serves as an LMS Administrator.
Assigns and monitors quarterly compliance courses in collaboration with Compliance.
Ensures completion thresholds are met and proactively addresses past-due assignments.
Compiles and distributes monthly and quarterly LMS reporting to Human Resources and leadership.
Provides documentation for internal and external auditors and regulatory examiners.
Maintains REV Learns calendar of offerings and materials.
Coordinates course registration, tracking, and reporting processes.
Partners with the REV Learns manager in overseeing Learning Labs scheduling and learning space prioritization.
Maintains REV Learns intranet pages and collaborates on digital learning collateral with Marketing.
Participates in cross-functional project meetings to identify learning implications.
Develops and deploys learning solutions aligned to project outcomes.
Ensures learning components are embedded into implementation timelines and success measures.
Partners with the REV Learns and Marketing team to coordinate learning and onboarding for student interns.
Collaborates with regional leadership to support in-branch operational learning.
Assists with the development of leadership and financial literacy curriculum for student interns as directed.
Supports faculty advisors and internal stakeholders to ensure operational excellence and compliance in student branches.
Ensures all facilitated and assigned learning complies with applicable laws and regulations.
Maintains working knowledge of credit union policies, regulatory expectations, and compliance.
Assumes responsibility for other duties as required or assigned.