Learning Facilitator

BlueCross BlueShield of Tennessee•Chattanooga, TN

1d•Hybrid

About The Position

The BlueCare Operations team is excited to welcome a new Learning Facilitator! We’re looking for a high-energy professional with at least 2 years of experience in BlueCare claims/ customer service who’s passionate about coaching, teaching, and leading others. In this role, you’ll design and deliver engaging training programs for both new hires and current team members—facilitating classroom instruction and hands-on learning that directly supports the success of our customer service and claims teams. This is a great opportunity for someone who’s patient, creative, and eager to grow as a facilitator and leader. Whether you have prior training experience or are ready to step into a learning-focused role, we encourage you to apply. This hybrid position offers a dynamic mix of virtual and in-person engagement in a fast-paced, collaborative environment. This position does require to come onsite so candidates must live within a 35-mile radius of the Chattanooga Campus.

Requirements

High School Diploma or equivalent
2 years - Experience in claims or customer service required
BlueCare claims experience is required.
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Proven leadership abilities that promote growth and development of employees
Understanding of corporate policies and procedures
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
In depth knowledge of more than one line of business/systems

Nice To Haves

candidates must live within a 35-mile radius of the Chattanooga Campus

Responsibilities

Developing, managing and delivering training using the Instructional Systems Design process to attain learning objectives and meet learners' needs.
Monitoring participant progress and instructional program effectiveness; establishing and maintaining a learning environment to actively and freely promote learner engagement and participation.
Reviewing training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content.
Some travel may be required