Learning Facilitator II
Carter Bank•Martinsville, VA
•Onsite
About The Position
The Learning Facilitator II independently supports foundational banking training programs across multiple functional areas. This role serves as a facilitator and contributor to curriculum development, supporting consistent, high-quality learning experiences across the organization.
Requirements
- High school diploma or equivalent
- Prior banking experience, including operational knowledge across core functions
- Prior experience delivering classroom or virtual training preferred
- Advanced training facilitation skills
- Advanced presentation skills
- Intermediate customer service skills
- Intermediate understanding of Adult Learning Theory
- Intermediate proficiency with Learning Management Systems
- Intermediate research skills
- Intermediate problem-solving skills
- Intermediate verbal and written communication skills
- Intermediate collaboration skills
- Intermediate time management skills
- Intermediate organizational skills
- Intermediate proficiency with Microsoft Office
- Basic understanding of instructional design
- Basic active listening skills
Responsibilities
- Maintain working knowledge of online learning platforms; provide backup and assist as needed
- Deliver instructor-led training (ILT), virtual instructor-led training (vILT), and blended learning programs across all core banking topics and systems
- Facilitate new hire onboarding programs and foundational skill development for associates at all levels
- Provide coaching and reinforcement through follow-up sessions and on-the-job support
- Update and maintain training materials, facilitator guides, and participant resources
- Ensure all content reflects current policies, procedures, regulatory requirements, and system updates
- Apply instructional design best practices to create effective and engaging learning experiences
- Customize training solutions for specific roles, departments, or business needs
- Coordinate logistics for training sessions (scheduling, materials, rosters, tracking)
- Maintain training records and learning management system (LMS) data accuracy
- Support onboarding and enterprise-wide training initiatives
- Gather feedback to continuously improve training programs
- Support as back up to lending courses
- Support change management efforts through training delivery
- Provide guidance and support to Level I facilitators or new team members
- Contribute to team projects and shared curriculum development efforts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
