Learning Facilitator - Customer Service

WEXWEXUS•Remote, OH

1d•$60,300 - $69,400

About The Position

The Learning Facilitator II performs a key role in supporting the development and delivery of learning programs for the Customer Service Contact Center. You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged team members. The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees. Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to gain cooperation of others, while building productive relationships with internal and/or external stakeholders. This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience.

Requirements

A minimum of 2-5 years’ training and facilitation experience in a related industry.
Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed).
A proven track record of providing input in designing training curriculum, content, and facilitators guides.
Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs.
Ability to balance multiple projects and goals with attention to detail and follow through.
Proficiency with learning management systems (LMS) and e-learning platforms.
Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback.
Possess a general understanding of adult learning concepts and methodologies.
Excellent communication and interpersonal skills (both verbal and written).

Nice To Haves

Bachelor’s Degree Preferred.

Responsibilities

Delivery and evaluation of training programs that enhance the skills and knowledge of employees.
Facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed).
Providing input in designing training curriculum, content, and facilitators guides.
Collaborating with subject matter experts and key business stakeholders to design and develop training materials and programs.
Assessing the effectiveness of training programs through evaluations, surveys, and participant feedback.