Learning Experience & Technology Lead

Zurich Insurance Company Ltd.•Montreal, QC

7d•CA$90,000 - CA$110,000•Hybrid

About The Position

Zurich Canada is seeking an experienced Learning Experience & Technology Lead to design, deploy, and manage modern, scalable, and high-impact learning solutions at an enterprise level. This role will support embedded L&D partners within business units to drive impact throughout the organization. Reporting to the Assistant Vice President (AVP), Enterprise Learning, the Lead will help advance enterprise-wide learning priorities and business-specific capability needs. This involves working closely with technical L&D partners, HR partners, and other stakeholders to execute learning plans, enable business results, and strengthen the employee learning experience. The role will establish learning pathways, digital learning experiences, program supports, templates, standards, and reporting practices to enable employee development, capability building, and future skills readiness. Zurich Canada uses AI-enabled tools in its recruitment process, but all hiring decisions are made by qualified hiring professionals. The company follows a hybrid work model requiring three days per week of in-person presence.

Requirements

6+ years of experience in Learning & Development, Organizational Development (OD), Talent Development, digital learning, learning technology, or a related field.
Strong background in instructional or curriculum design, program management, and experience building role-based learning journeys, leadership and capability programs, and blended learning experiences.
Hands-on experience implementing or managing Learning Management or Learning Experience Platforms (LMS/LXP), ideally with exposure to skills-based platforms, including experience establishing digital ecosystems, building learning paths, structuring and tagging content, and reporting on platform and learner metrics.
Experience partnering and collaborating with business leaders, HRBPs, Subject Matter Experts (SMEs), Talent teams, technical learning partners, or other cross-functional stakeholders to deliver learning experiences that positively impact employee engagement, performance, and business outcomes.
Experience providing L&D, HR, or OD consulting and advisory services within a business environment to diagnose needs, uncover root causes, and create innovative learning solutions and performance support tools.
Strong project and program management skills, including the ability to manage multiple priorities, stakeholders, deliverables, and timelines.
Bachelor’s and/or master’s degree(s) in Human Resources, Industrial/Organizational Psychology, Adult Education, Business Administration, Educational Technologies, or other related qualifications or certifications.

Nice To Haves

Strong learning design and curriculum architecture expertise
Ability to design end-to-end learning journeys
Strong understanding of learner experience, accessibility, and user-centered design
Advanced communication, collaboration, and stakeholder management skills
Ability to balance strategic thinking with hands-on decision making and execution
Strong creative and problem-solving skills
Advanced skills with AI tools and eLearning authoring tools
French language competency is an asset
Experience with dashboards, data visualization tools, Power Automate or BI are an asset
Experience in insurance, financial services, professional services or another complex, regulated or matrixed environment is an asset.

Responsibilities

Support the design of enterprise learning solutions, pathways, and curricula that translate business capability needs and enterprise priorities into practical, structured learning journeys.
Create templates, job aids, frameworks, and standards that support consistent design across Zurich Canada’s learning portfolio.
Support the development of role-specific, skills-based and career-relevant learning pathways for business units and enterprise capability areas.
Design and curate end-to-end learner experiences across enterprise sites and platforms, ensuring solutions reflect adult learning principles, practical on-the-job application, accessibility, user experience, and business relevance.
Lead the effective use of Zurich Canada’s LMS and related learning technologies in support of learning and business strategies.
Support tagging, organization, presentation and governance of learning assets to align with business and employee capability needs and skill-based development.
Identify and pursue opportunities to improve learning experiences, platforms, and technologies to support employee capability development, user engagement, and reporting.
Explore emerging learning technologies, including AI-enabled tools, to improve learning design, personalization, efficiency, and user experience where appropriate.
Advise, consult, and collaborate with L&D business partners to turn business needs into practical, scalable learning solutions.
Provide design guidance, templates, and LMS platform support to technical or function-specific learning teams where relevant.
Support use and re-use of enterprise assets to reduce silos, improve consistency, and avoid duplication across business units.
Support enterprise integration between Learning & Development, Talent Management, and Talent Acquisition and business partners by helping create plans, pathways, and structures that reinforce development, mobility, and future skills readiness.
Establish practical measurement and reporting metrics for learning programs, pathways, platforms, and learner engagement.
Analyze adoption, completion, progression, engagement, utility, feedback and other learner behaviors to improve learning design and platform experiences.
Develop dashboards, reports or simplified reporting mechanisms that provide useful insight to L&D, HR, and business stakeholders.
Identify opportunities to improve efficiency, simplify or improve experiences, and enhance value for learners and the business.