Learning Experience Lead
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Learning Experience Lead to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA or Dallas, TX. Purpose: The Learning Experience Lead supports Patient Service Center (PSC) by designing, executing, and optimizing learning communications and delivery strategies that drive adoption, readiness, and learner experience. This role ensures learning initiatives—from onboarding to process updates—are clearly communicated, effectively deployed, and aligned with operational needs.
Requirements
- Bachelor’s degree in a related field
- 4+ years of experience in learning experience design, learning communications, training delivery support, or related roles
- Strong writing and communication skills with the ability to translate complex information into clear, actionable messaging
- Experience managing multiple projects and stakeholders in a fast-paced environment
- Proficiency in Microsoft Office tools (Teams, SharePoint, Word, PowerPoint, Excel)
- Experience with project management tools (MS Project, Planner, Asana, Monday.com or similar)
Nice To Haves
- Experience with Veeva Vault or similar compliance/approval systems in regulated environments
- Experience supporting onboarding, training delivery, or learning operations
- Background in healthcare, life sciences, or contact center environments
- Experience with AI / technology applications to optimize communications.
Responsibilities
- Develop and execute comprehensive communication plans for: New hire onboarding curriculums, Training updates and refresher trainings, Process changes and business-critical updates
- Create clear, actionable communication materials (announcements, job aids, leader talking points, reinforcement messaging) to support learning initiatives
- Identify and leverage multiple communication channels (LMS, email, Teams, etc.) to ensure effective delivery, visibility, and trackability of messaging
- Lead end-to-end training rollout communication plans aligned to program timelines
- Partner with instructional designers, trainers, and LMS administrators to ensure all learning deliverables are reviewed, approved, and ready for deployment
- Ensure LMS communications and notifications support successful training adoption and completion
- Support execution of the training strategy with delivery teams, ensuring alignment to learner needs and operational readiness
- Utilize Veeva Vault to submit training deliverables for legal and compliance review
- Track approval progress, manage feedback cycles, and ensure timelines are met
- Maintain version control and ensure all materials meet regulatory and organizational standards
- Drive innovative approaches to onboarding and learning experiences to improve engagement and efficiency
- Ensure trainer readiness through proactive scheduling, communication, and alignment on materials and expectations
- Monitor learner satisfaction and feedback to continuously improve training effectiveness and experience
- Identify opportunities to streamline processes, improve efficiency, and enhance communication impact
- Other responsibilities as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
