Learning Experience Designer

Carrum Health•,

14h•Remote

About The Position

At Carrum, we are transforming the healthcare system to create an unmatched experience for patients. We are looking for a Learning Experience Designer to serve as a key architect and coordinator of our internal education engine. Reporting directly to the Learning & Development Manager, you will be instrumental in scaling our care team—specifically our Patient Access Coordinators, Care Navigators (CN), Clinical CNs, and CN-Oncology—to ensure they are equipped to deliver world-class patient experiences. This is a remote-first role designed for a high-energy "doer" who can balance creative instructional design with the tactical administration required to onboard a heavy volume of new hires over the next six months.

Requirements

3+ years of experience in L&D, Corporate Training, or Instructional Design, ideally within a healthcare or high-growth tech environment.
Expert-level user of G-Suite (Slides, Sheets, Docs), Slack, and virtual meeting platforms. Adjacent software systems acceptable.
Moderate experience navigating health operations software (e.g., patient scheduling, call center software, or CRM tools).
Proficient with instructional design frameworks and have a knack for making technical content simple and engaging.
Entrepreneurial, resourceful, and able to juggle multiple deadlines in a fast-paced environment.
Rich background of building L&D functions from the ground up in fast-scaling environments.
Love the "logistics" of learning and take pride in a perfectly organized training calendar and an up-to-date knowledge base.

Responsibilities

Create high impact training materials, including slide decks, workshops, e-learning modules, and shadowing guides that translate complex clinical workflows into digestible learning.
Own the re-organization and updating of our Confluence knowledge base, working closely with Subject Matter Experts (SMEs) and Training Specialists to draft new instructions and job aides.
Manage the end-to-end logistics of training, from scheduling courses and inviting new hires to coordinating shadowing sessions with mentors.
Assist in identifying and implementing new LMS tools and modernize our training toolkit using AI-driven documentation tools.
Manage feedback forms and collate data to help the L&D Manager initiate continuous process improvement activities.
Work with QA, Care Ops, and Product to ensure training keeps pace with our 2026 AI, automation, product, client, and provider roadmap.
Use tools like Jira to track content development and meet program deadlines independently.