Learning Experience Design Manager

7 Leaves Cafe • Huntington Beach, CA

23d • $71,000 - $76,000 • Onsite

About The Position

7 Leaves Café is a mission-driven specialty beverage brand with over 40 locations and 1,200 team members, focused on enriching the human experience through crafted beverages, a welcoming environment, and a people-first culture. Guided by servant leadership, the company cultivates leaders and fosters a workplace where team members thrive. At 7 Leaves Café, training is culture in action, and the Learning Experience Design Manager is crucial in shaping how standards, values, and expectations are learned and retained. This role is for a leader energized by building systems, improving consistency, and ensuring training translates into confident execution. The Learning Experience Design Manager is an enterprise-level learning leader responsible for designing, testing, and continuously improving how training is structured, delivered, and retained across 7 Leaves Café. This role owns the learning experience, ensuring content, sequencing, and reinforcement drive consistency and reduce retraining needs. The manager partners with Corporate Training Managers and collaborates with Operations, R&D, and Brand to diagnose training gaps and strengthen scalable learning systems. While primarily office-based, the role maintains a field connection through observation and validation to align learning design with operational reality.

Requirements

• Field training or store-level leadership experience in a multi-unit or operational environment
• Strong understanding of adult learning principles and training design
• Proven ability to translate observed performance gaps into effective learning solutions
• Ability to lead through influence and partnership
• Experience collaborating cross-functionally with Operations and Brand partners
• Experience with LMS or digital learning platforms (e.g., Opus or similar)
• Background in instructional design, learning experience design, or L&D systems
• Strong attention to brand voice, tone, and visual consistency

Nice To Haves

• QSR, food & beverage, or hospitality experience preferred

Responsibilities

• Design and continuously refine how training is structured, sequenced, and reinforced to improve retention and on-the-job application
• Identify breakdowns where training content does not stick and redesign learning experiences to address root causes
• Build scalable learning frameworks that support consistency across all stores and roles
• Lead the development and evolution of training content across digital and in-person platforms
• Partner with R&D and Brand to ensure training materials are accurate, on-brand, and aligned to product and experience standards
• Support content readiness for rollout in partnership with Corporate Training Managers
• Conduct store observations as needed to validate learning effectiveness and identify system-level gaps
• Gather insights from field execution to inform improvements to training design and content
• Pilot and test new learning approaches prior to broader rollout
• Serve as a peer partner to Corporate Training Managers, supporting field execution through stronger learning design
• Collaborate with Operations leadership to align learning systems with operational priorities
• Act as a connector between training strategy, content development, and real-world application

Benefits

• Enjoy your favorite handcrafted drinks on and off the clock with team member discounts.
• Medical, dental, and vision plans available for eligible team members to support your health and well-being
• Join a team that values authenticity, collaboration, and fun - where your personality and ideas are welcomed.
• Travel reimbursement is provided for eligible work-related travel, so you can focus on doing your best work without the extra stress.
• Eligible Team Members will participate in our Annual Bonus Pool and be recognized for your contributions and impact.
• Take advantage of mentorship, hands-on training, and opportunities to advance within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees