Learning Environments Services Specialist

Union College Career Center in Becker Hall • Schenectady, NY

1d • $20

About The Position

This position will provide day-to-day office management of work orders for learning technology environment services. It also provides Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. Work hours will be arranged to meet needs, which include evening and weekends.

Requirements

• Associate degree in Applied Sciences, Computer Information Systems, Communications, or Audio Production Technologies preferred.
• A minimum of 6 months hands-on experience with audio, video and projection systems; 1+ years preferred.
• Knowledge of Windows and Apple operating systems; some understanding of networks and printers is desired.
• Proficiency with A/V and associated equipment (such as Crestron control systems) is desired.
• Experience with and knowledge of sound, lighting and video systems is desired.
• Work effectively in a service-oriented environment with a variety of people and disciplines in order to respond to help requests and escalate complex issues to a higher level position as needed.
• Ability to troubleshoot hardware and software systems to identify and resolve problems, restore service, and/or assure system integrity.
• Reliable and dependable in performing job-related tasks, finishing assigned tasks, meeting deadlines and appointments.
• Strong interpersonal, organizational, communication, and problem solving skills; ability to work independently and with others.
• Must be safety conscious and able to work with a diverse group of individuals.

Responsibilities

• Provide Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities; train faculty/staff who need to use facilities; perform basic computer troubleshooting; reinstall operating systems and applications; set up computers in classrooms and labs.
• Manage the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities.
• Support work with the Office of Special Events and Conferences to provide A/V equipment and planning for special events; also support work with outside vendors to provide services for campus special events.
• Coordinate delivery, setup, operation and retrieval of equipment for various locations on campus.
• Maintain inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management.
• Serve as a backup point of contact for Work Study students when the Learning Environments Services Coordinator is not present.
• Perform general office duties including data entry, filing, generating reports, meeting and greeting campus personnel.
• Assist with training and successful execution of video/web conferences.
• Digital media management and distribution, including audio and video recording for events and speakers, dubbing, editing, and posting online.
• Assist with audio and video recording of live events, with a knowledge of video editing software applications.
• Other related duties as assigned.

Benefits

• Generous Vacation, Sick, and Personal Time
• Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree