HSC Learning Environments & Event Support Specialist - IT Solutions

Texas Woman’s University•Denton, TX

5h•Onsite

About The Position

The Learning Environments & Event Support Specialist at TWU’s Health Sciences Center (HSC) in Denton provides high-level technical support for academic learning environments and live campus events. This position is responsible for the operation, troubleshooting, and maintenance of presentation technologies including audio-visual (AV) systems, classroom technologies, and remote/hybrid learning tools. The specialist plays a critical role in supporting faculty, staff, and students by ensuring the reliability of instructional and presentation systems, coordinating setup and teardown for events, and delivering hands-on support for live and recorded sessions. This role also supports simulation-based instruction and serves as a technical resource for the Denton HSC community.

Requirements

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
AV systems (e.g., Kramer, Extron, AMX), projection/display technologies, wireless microphones, and video recording tools.
Basics of instructional design and faculty use of classroom tech.
Familiarity with lecture capture platforms (e.g., Panopto, Zoom, Teams).
Skill in AV signal flow, equipment calibration, and troubleshooting.
Skilled in configuring and supporting video conferencing environments.
Technical documentation and training development.
Ability to collaborate with faculty and staff to identify and solve technical problems.
Ability to work independently or as part of a cross-functional support team.
Strong customer service and communication skills.
Ability to lift, carry, and install AV equipment up to 50 lbs and use ladders when needed.

Nice To Haves

Exposure to computer-aided simulation technology.
Skill providing instructional technology support to teaching professionals and/or students.
Demonstrated proficiency in developing and delivering training and effective support materials.

Responsibilities

Provide onsite technical support for classroom and lab technologies at the Denton HSC, including AV systems, hybrid teaching tools, and simulation components.
Set up, test, operate, and troubleshoot AV and multimedia equipment for in-person and virtual events.
Coordinate with faculty and staff on AV and recording needs for meetings, events, and lectures.
Maintain and document the operation and configuration of AV systems, projection, switching, lighting, sound, and video components.
Provide Tier 1 and Tier 2 classroom support, including on-call and walk-up troubleshooting.
Assist with recording and livestreaming of academic events using lecture capture and video conferencing tools.
Train faculty and staff on the effective use of installed instructional technologies and provide hands-on support.
Develop technical guides and documentation for event setup and classroom technology use.
Stay current with trends in instructional technology, AV hardware/software, and hybrid learning environments.
Collaborate with Learning Environments team to support equipment upgrades, system testing, and room refresh planning.
Support the security, integrity, and lifecycle maintenance of classroom and event presentation systems.
Performs other duties as requested.