Learning & Education Specialist

Anthropic•San Francisco, NY

1d•Hybrid

About The Position

Anthropic is hiring a Learning & Education Specialist for its Support Operations team. The team works to optimize and scale Product Support and deliver exceptional user experiences. As one of the first members of the Learning & Education function, this specialist will help own programs that develop and grow the Product Support team's capabilities. The work includes maintaining and evolving onboarding for new team members, managing continuing education initiatives, supporting enablement for product releases, and contributing to the team's internal knowledge management strategy. The role calls for a data-driven learning and development professional who can develop effective programs, communicate complex technical concepts through engaging learning experiences, collaborate across Product, Engineering, and Support, and adapt to changing products and priorities. Anthropic currently expects staff to work from one of its offices at least 25% of the time, though some roles may require more office time.

Requirements

At least 4 years of experience in learning and development, enablement, support operations, or similar roles in a technology company.
Use a data-driven approach, including metrics and insights, to improve programs and measure training effectiveness.
Strong communication skills and the ability to turn complex technical concepts into engaging learning experiences.
Ability to collaborate cross-functionally, particularly with Product, Engineering, and Support teams.
Proactive, solutions-oriented approach and excellent program management abilities.
Comfort working early in a small, growing team and helping shape how its function operates.
Ability to thrive in a fast-paced environment and adapt to evolving products and priorities.
Passion for AI technology and helping others build their expertise.
Bachelor's degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Background in instructional design or adult learning principles.
Experience scaling or evolving onboarding or learning and development programs as a team grows.
Experience with support or customer-facing teams.

Responsibilities

Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current and adapting it based on new-hire feedback and outcomes.
Program-manage continuing education initiatives, including identifying training needs, developing curricula, and measuring effectiveness.
Partner on release enablement so the Support team has the resources and knowledge needed to support new products and features.
Co-own the internal knowledge management strategy so the team can efficiently access and contribute to shared expertise.
Build feedback loops to understand where the team needs additional support or training.