Learning & Development Trainer

CENTRAL BANCOMPANY, INC.•Overland Park, KS

23h•Hybrid

About The Position

Our dynamic community bank is rapidly growing in Kansas City. With local leadership and decision-making, we are dedicated to becoming a Brand of Choice through the value we bring to our associates, customers, and communities. We deliver a Legendary Experience through empowered and experienced banking professionals, disciplined processes, and forward-leaning technology. Life’s biggest decisions take money. So, when our clients are going to college, buying a home or raising a family, we’re here to help. At Central Bank, we have built our mission on transparent communication, simple processes and financial partnership for those important moments because life isn’t a one-size-fits-all kind of journey. What you see is what you get. We are a fast-moving, fun-loving, seriously smart group of people who really care about impacting the lives of others. We empower each other to make decisions, take risks, drive our business and make changes when we don't get it right. Our enthusiasm for experimenting is how we will find the next breakthrough. Whether building new relationships, refining a core process, developing talent or simply looking for ways to inject some fun into the day, we bring a value-driven approach to everything we do. We look forward to getting to know you.

Requirements

Authentic
Engaged
Self-motivated
Energetic and highly driven
Passionate about serving others
Innovative and forward-thinking
Driven to bring value to the end customer by serving our associates and leadership team
Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders.
Administrative Support – Ability to anticipate needs and take appropriate action to prevent or resolve administrative issues quickly.
Communication – Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Problem Solving – Ability to identify a problems root cause and drive to resolution. Ability to escalate where appropriate and ensure follow through.
Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.
Exceptional presentation skills
Computer skills - Word - Excel - PowerPoint – Outlook
Previous banking experience, preferably in a teller or banker role.
Demonstrated experience delivering presentations to a large audience
Effective communication skills

Nice To Haves

Bachelor’s degree in education, business, or related field preferred.

Responsibilities

Facilitate development courses and workshops which may involve demonstrating the use of equipment, leading group discussions, and role-play activities
Evaluate the effectiveness of development programs using such methods as surveys, questionnaires, interviews and observation
Facilitate development programs tailored to specific business needs
Provide support to managers and branch staff post-training to ensure successful skill application
Partner with subject matter experts and leaders to ensure training content remains current, accurate, and aligned with business objectives.
Serve as a Core Value and Legendary Experience ambassador to all associates
Research new training methods to determine effectiveness.
Compile and maintain materials, manuals and equipment when appropriate
Facilitate training to explain the “WHY” behind bank policies and procedures
Facilitate training that addresses operational/audit challenges – focusing on “nimble” and the ever-changing banking environment
Play a key role in training new associates on the bank’s policies, procedures, and customer service standards, as well as ensuring the accurate processing of customer account transactions.
Tracking the training curriculum.
Support the Learning & Development by helping to facilitate a variety of training sessions as needed.
Lead interactive and engaging training courses and workshops.
Build a strong, positive team and organizational culture.
Enhance the associate experience.
Share deep knowledge of our banking systems.