Learning and Development Trainer, Disability Payment

Sun Life•Montreal, ON

1d•$58,000 - $93,000•Hybrid

About The Position

Join our Learning & Development Team. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada. We are in search of a dynamic and enthusiastic individual to join us. As a Trainer, Learning & Development, you are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You take great pride in knowing and respecting the influence you have with new employees to the company. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation. You will work in partnership with Team Leaders and Trainers in other locations and lines of business to ensure consistency.

Requirements

Bilingualism (French, English, both oral and written) is required for Quebec only as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada or worldwide.
Disability Payment and/or Claims Establishment (Admin) experience and subject matter expertise
Advanced skill in the Microsoft product suite (PowerPoint, Excel, Word, MS Teams)
Exceptional interpersonal and communication skills both written and verbal
Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
Strong analytical and problem solving skills
Excellent time management and organizational skills
Ability to influence, negotiate and build effective working relationships
Ability to ask probing questions in order to obtain necessary information
Proven self-starter who is resourceful and curious
Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
Excellent judgement, uses common sense and is able to work independently with minimal direction
Is flexible to change and resilient to stressful situations

Nice To Haves

Adult Learning Certificate or related
Training and coaching experience
Experience in accelerated learning principles
Facilitation and presentation skills
Willingness to travel

Responsibilities

Provide engaging on-site and remote training to new and existing staff for the Disability Payment and Claims Establishment teams
Applying accelerated and blended learning techniques in training
Identify individual learning styles and adjust facilitation accordingly
Conduct needs analyses to help determine appropriate training solutions
Design engaging training material and maintain its currency in accordance with changing business practice and procedures
Measure learner progress using appropriate testing, assessments and evaluations
Provide detailed feedback on new hire/learner progression
Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
Participate in business unit initiatives or projects as assigned by your manager
Identify and act on opportunities for continuous improvement
Stay current with industry trends on learning and development

Benefits

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

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