Learning & Development, Program Manager

Emory Healthcare•Tucker, GA

1d•$48 - $58•Hybrid

About The Position

The Learning and Development Program Manager role is part of the Emory Healthcare’s System Talent team and directly enables the organization’s commitment to be the best place to grow by building and deploying development programs that optimize the learners experience and business impact. The role reports to the Corporate Director, Learning and Development and will be responsible for the program management and facilitation of Emory Healthcare’s core front-line leadership development programs across the 30,000 person entity and more. The role requires strong facilitation skills to connect with our program participants, in a virtually facilitated or in-person format and support their learning experience and insights.

Requirements

Bachelor’s Degree in Human Resource Development, Adult Education, Industrial Psychology or related field OR relevant experience
10+ years of experience in a lead learning or organizational development role
7+ years of experience project managing leadership learning programs to develop organizational capability
Specialist-level depth in learning and development
Strong facilitation, interpersonal and communication skills with the ability to relate to a variety of audiences
Strong experience partnering and stakeholder engagement
Strong project management skills; organized and detail-oriented
Proven experience in leading learning and development, talent management or human resources initiatives or projects
Experience working with and facilitating to all levels of the organization across a wide range of Talent and Learning areas – Growth Mindset, Coaching and Development, Change Management, Crucial Conversations, Conflict Resolution, Employee Engagement, Feedback, and more
Ability to apply functional expertise to design and deploy learning solutions
Strong communication skills; ability to effectively present learning analytics and qualitative insights concisely to leadership
Innovative thinking and proven ability to research innovative learning and development practices and tools to continuously enrich and enhance Emory Healthcare learning and development practice
Tolerance for ambiguity balanced with the ability to organize and deploy practical solutions
Customer centricity focus and ability to build strong working relationships with internal and external partners
Strong problem-solving capabilities

Nice To Haves

Master’s degree or MBA preferred
Experience in a healthcare setting preferred
360 assessment coaching experience preferred

Responsibilities

Leads the development of project plans to ensure agreed outcomes in learning and development for leadership courses are achieved
Responsible for owning the frontline core leadership development offerings including continuous improvement of content design and ongoing delivery across Emory Healthcare. This includes Leadership Essentials and One-Day Leadership Workshops
Create and implement a reporting process to measure progress and impact of training and development programs and processes to ensure desired outcomes are being met and continuous improvements are being made
Monitor, review and conduct program evaluations to measure effectiveness, training impact, ROI/costs, and compile training progress reports
Own communications strategy to drive awareness of learning and development programs including partnering with EHC communications team on marketing materials such as brochures, catalogs, emails, system communications etc.
Operationalize learning strategies managing learning and development logistics by establishing program agendas, room bookings, organizing catering, scheduling speakers and coordinating training invite etc.
Owns any vendor and external partner management for programs as identified
Maintains professional growth by participating in educational programs and professional organizations and activities to maintain a knowledge of national trends and to promote leading edge performance and expertise within the department
Working with HR and key stakeholders to ensure deliver relevant, meaningful and practical learning solutions at scale
Act as a producer as needed for sessions and for SME delivered content
Facilitates high quality training and development programs using various forms and formats including group discussion, lecture, simulations, videos and platforms to support virtual and in-person learning (occasional travel may be required)
Maintains knowledge of the latest trends in training and develops a thorough understanding of learning program content and employs advanced facilitation techniques to help employees learn, develop and grow
Facilitate a variety learning and development programs across Emory Healthcare such as onboarding, professional skills, leadership, culture, and emerging needs
Conduct train-the-trainer sessions to ensure consistent delivery of programs
Design training and development programs to address business needs relating to professional development, functional development, team building, leadership development and talent reviews
Curate training and development content in to multi-modal experiences for maximum training and development impact
Researches new training materials and best practices to address learning gaps, improve engagement and provide value to employees
Leads the design of learning and development courses and programs including in-person, virtual and instructor lead
Support leadership development programs, promote and educate regarding leadership competencies in the workplace, organize leadership assessments and tools
Performs other related duties as assigned