Learning & Development Partner

United Auto Credit • Fort Worth, TX

7h • Hybrid

About The Position

The Learning and Development Partner consults with business leaders and subject matter experts to identify learning needs and design, build, and deliver high-impact learning solutions across assigned business areas. This role combines strategy and execution, with responsibility for both shaping program direction and delivering the work, while partnering with the broader L&D team to ensure consistency across programs, tools, and standards.

Requirements

• 3-5 years of progressive experience in training delivery, facilitation, instructional design, or learning and development.
• Solid experiences in live facilitation for audiences ranging from frontline employees to senior executives; candidates should expect a facilitation demonstration as part of the selection process.
• Strong instructional design capability across modalities (instructor-led, virtual, e-learning), with working knowledge of authoring tools and LMS platforms, grounded in adult learning principles and program measurement practices.
• Demonstrated ability to consult independently with business leaders to diagnose learning needs.
• Strategic consulting and influence-without-authority skills: builds trust and credibility with senior stakeholders, SMEs, and cross-functional partners within their assigned stream(s), adapting messaging and approach across different audiences.
• Treats AI as a standard part of the L&D toolkit — synthesizing feedback and stakeholder input, accelerating content development, and iterating on program design — with curiosity and willingness to experiment with how AI can reshape learning.
• A service-oriented mindset - you're positive and care about the needs of our customers and teammates.

Responsibilities

• Identify & Diagnose Learning Needs: Stay attuned to learner feedback, performance trends, and business or organizational changes within the assigned stream, and use that awareness to proactively bring ideas and recommendations to leaders on where learning strategy is needed. Also respond to direct requests from leaders as they arise. Translate business goals and performance gaps into learning strategies and recommend the right solution — a full program build, a targeted intervention, or a job aid. Represent L&D in stakeholder planning conversations as needed.
• Own End-to-End Design & Delivery of Core Programs: Lead the design, development, facilitation, and measurement of key initiatives within the assigned business stream (e.g., Servicing University, Sales University, Funding University, or enterprise leadership development programs) — whether that means taking an existing program and evolving it, or building something new from the ground up. Determine content structure, sequencing, and delivery approach, adapting to different learner populations to maximize engagement and retention.
• Support Program Delivery Across Other Departments as Needed: Provide consultation, facilitation, or logistical support for learning initiatives in other business streams or cross-departmental initiatives, ensuring smooth execution and a consistent learner experience without pulling focus from core program ownership.
• Coordinate with the L&D Team: Partner with fellow L&D team members to keep timelines, priorities, and delivery approaches coordinated across streams. Work with LMS administration on course setup, records, and reporting needs to support on-time program delivery.
• Measure Impact & Drive Continuous Improvement: Build and own measurement frameworks to evaluate learner outcomes, program effectiveness, and business impact. Analyze data and participant feedback to recommend program adjustments, and communicate insights and recommendations directly to business and HR stakeholders.
• Maintain Learning Standards & Governance: Ensure facilitator guides, job aids, and program materials across owned programs are accurate, current, and consistent with organizational learning standards and brand.

Benefits

• Commitment to Diversity and Equal Employment Opportunity
• Champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions.
• Values of SPEED (Service, Progress, Employees, Engagement, and Development)
• Workplace that encourages mutual respect and promotes harmonious and friendly relationships among employees.
• Reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship.
• Reasonable accommodations for religious beliefs and practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed