Learning & Development Business Partner

Saxbys•Philadelphia, PA

1d•Hybrid

About The Position

Saxbys is an experiential learning platform disguised as a cafe, where college students run the show as Student CEOs, and every cup poured is part of their leadership development. The Learning & Development Business Partner supports Saxbys’ Operations team by building and maintaining the training that prepares student team members to succeed in the cafe. This role works under the direction of the Director of L&D and in close partnership with Operations Implementation to assess training needs across cafe roles, close content gaps and keep training and compliance content current. The role also manages the day-to-day grading, enrollment, and reporting for Saxbys' Experiential Learning Platform (ELP), and supports HQ learning initiatives as capacity allows.

Requirements

2-4 years of experience in learning & development, instructional design, training, or a related field
BA/BS required
Experience designing multimodal training content, including interactive, video-based, and written formats
Experience administering a learning management system (Canvas, ADP, Cornerstone, Workday, or similar)
Demonstrated proficiency with Google Suite, Canva, Articulate 360 Suite, or comparable learning design tools
Shown curiosity and appetite for learning across domains, including operations
Valid driver's license

Nice To Haves

Instructional Design & Curriculum Development (synchronous and asynchronous)
Cross-Functional Collaboration with Subject Matter Experts
Data-Informed Program Improvement
Organization, Follow-Through, and Attention to Detail
Multimodal, Interactive Content Creation (synchronous and asynchronous)
Learning Management System Administration

Responsibilities

Partner closely with subject matter experts to identify content gaps and update existing cafe training materials and compliance content (Fair Workweek, DOH, food safety) to produce multimodal, engaging online learning experiences.
Manage, update, and maintain all content within the Saxbys Experiential Learning Platform – including the Experiential Learning Microcredentials (Badge Courses), Student VP onboarding courses, and the Student CEO Badge Course – to reflect new expectations and processes, and design interactive, multimodal, high-quality learning experiences for student leaders.
Grade student submissions, process enrollments, and run recurring reports for department leads.
Analyze learning experience survey results and identify opportunities to enhance content and delivery.
Support additional HQ learning initiatives as time and capacity allow, including role-specific onboarding training, systems rollouts, and professional development / managerial training across synchronous and asynchronous formats.
Serve as the embedded L&D business partner to the Operations team, translating operational priorities into cafe training content and compliance updates.
Partner closely with the Director of Cafe Operations to identify content gaps, validate accuracy, and keep cafe training aligned with current operating procedures.
Maintain and evolve the Experiential Learning Platform content, assessments, and submission environments that support Student CEOs and Student VPs.
Execute against the broader enterprise learning strategy, escalating content or resourcing needs and contributing data and insights from cafe-level and ELP programming.
Provide additional L&D support - as time and capacity allow - for onboarding, systems rollouts, and professional development initiatives for HQ Departments.
Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
Stay current on best practices in experiential learning, talent development, learning design, and adult education.
Maintain an enthusiasm for educating and mentoring college-age students and early-career professionals.
Bring a positive attitude, strong attention to detail, and consistent organizational discipline.