Learning & Development Manager

Boston Consulting Group•Chicago, IL

9d•$111,000 - $130,000•Hybrid

About The Position

BCG Learning and Development (L&D) delivers a world-class learning experience that accelerates our people's development, deepens their sense of belonging, and unlocks their potential to impact our firm, our clients, and the world. Our team supports the development of OneBCG consulting team members across North America (NAMR). This role is part of our system and office-facing System Learning Engagement (SLE) Team. As a System Learning Manager, you will collaborate with your peers across systems, Learning Topic Activation teams, Coaching@BCG, and Teaming to provide seamless learning experiences for client-facing staff. You will bring global and regional priority campaigns to life and brainstorm with the broader NAMR L&D team to develop innovative learning offerings to meet identified needs while overseeing the execution of new and existing offerings in the systems you support. You will partner closely with local system leadership and stakeholders to maintain a strong pulse on the learning needs of the cohorts they support, while also helping them navigate the expansive L&D ecosystem and activate priority topics locally. You will contribute as part of the broader NAMR L&D team with the end goal of developing a community of lifelong learners who advance the world.

Requirements

Bachelor’s degree with at least five years of relevant business experience, preferably in learning and development, career development, recruiting, or other people-related functions.
People Management and leadership experience, preferably in a professional services firm context.
Senior stakeholder management and demonstrated ability to manage large projects with ambiguity.
Hands-on experience with GenAI tools and AI-powered learning platforms.
Proven ability to design and scale learning or upskilling initiatives end-to-end, with measurable business outcomes.
Excellent organization and time management skills.
Exceptional verbal and written communication skills with the ability to flex style across levels.
Highest ethical standards and ability to respect all BCG and employee information as personal and confidential.

Responsibilities

Oversee and manage local/system execution of in-person programming across assigned systems (two geographic systems) as part of the broader learning journey curriculum.
Manage system-specific, ad hoc, and campaign related program development & execution.
Navigate cohort-specific client-facing staff to appropriate learning resources.
Ensure learning experiences and content model OneBCG and BCG's values.
Hold full decision rights for learning operations, budget utilization, and FTE resource deployment across assigned systems.
Develop deep knowledge and expertise of the needs of all served cohorts and businesses.
Serve as the primary L&D point of contact for 6 offices and their stakeholder networks, including Office Leaders (OLs), Business Management Leaders (BMLs), L&D MDPs, Talent Managers (TMs), Career Development Advisors (CDAs), and CD BST.
Partner with System or Office L&D MDPs to enhance the learning culture and participation in assigned systems.
Build strong relationships with Office Business Management Leaders (BMLs) and collect ongoing feedback on consulting team experiences and learning journeys.
Engage in strategic discussions on learning needs with System BMLs and provide input to broader NAMR L&D team.
Respond to new or acute learning needs by partnering with Manager peers and/or Learning Topic Activation and Coaching team members to share relevant content or rapidly create new content as needed.
Serve as primary contact for System HR, CD & Staffing team collaboration.
Contribute to broader cross-functional efforts, partnering cross-People Team on relevant priorities and initiatives.
Play a senior role in the broader SLE team experience and L&D teaming environment.
Develop a culture of continuous improvement, innovation, and responsiveness.
Sustain exceptional program feedback and drive improvements when necessary.
Own and manage system budget to meet CT needs while remaining aligned to regional L&D priorities.
Leverage dashboards and data to drive to deeper insights.
Own the leadership and talent development of 2+ CS2/CS3 direct reports, with accountability for their performance, growth, and career progression.
Establish explicit System sub-team norms and cultivate an inclusive team environment.
Provide on-going feedback to team members and actively participate in the L&D and Teaming Development Committee (LTDC) process.
Other responsibilities as assigned by NAMR L&D Leadership.

Benefits

Base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package.
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children.
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
Dental coverage, including up to $5,000 in orthodontia benefits.
Vision insurance with coverage for both glasses and contact lenses annually.
Reimbursement for gym memberships and other fitness activities.
Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan.
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month).
Paid sick time on an as needed basis.