Learning & Development Manager

Four Seasons • Boston, MA

20h • Onsite

About The Position

Lead and execute the hotel’s learning and development strategy aligned to business goals. Partner with leaders to identify skill gaps and enhance team performance. Build a culture of continuous learning and service excellence. Support leadership development and employee growth across the hotel.

Requirements

• Bachelor’s degree or equivalent experience with 3+ years in a leadership role
• Experience in hospitality, service environments, or adult learning
• Strong facilitation, coaching, and stakeholder collaboration skills
• Passion for people development and alignment with Four Seasons values
• U.S. work authorization required (limited internal visa exceptions)

Responsibilities

• Design and deliver learning programs that improve performance and guest experience
• Coach managers and support onboarding and early success of new leaders
• Drive training consistency through Certified Designated Trainers and leadership partnerships
• Analyze guest feedback and operational data to implement performance improvements

Benefits

• Salary Range: $91,000 - $96,000
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager