Learning & Development Instructor

Credit Union 1 Alaska•Anchorage, AK

11d•$28 - $42•Hybrid

About The Position

The Learning & Development Instructor enables employees to learn, grow, and perform at their highest potential by creating and delivering impactful training experiences across Credit Union 1. Facilitates training utilizing a variety of instructional techniques and technology-based learning tools, this role helps employees navigate change, develop proficiency, and contribute meaningfully to the organization and the communities we serve. This role partners with leaders and subject matter experts to understand business needs, translate operational processes into effective learning solutions, and ensure employees are equipped with the tools and knowledge needed for success. The Instructor provides practice opportunities and ongoing support that encourage confidence, curiosity, and continuous improvement.

Requirements

Minimum two years of banking or credit union experience required, with demonstrated proficiency in financial institution operations and member transactions.
Experience should include a strong working knowledge of common banking transactions, account servicing, deposit products, lending, and operational procedures.
Working knowledge of MS Office products and learning technologies required.
Must have strong communication, presentation, and facilitation skills and be comfortable instructing groups of varying sizes and experience levels.
Requires the ability to quickly learn operational processes and systems, simplify complex information, and translate procedures into effective instructor-led training.
Must be able to develop training materials, assess learner understanding, and provide effective coaching and feedback.
Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
Applicants must be legally authorized to work in the United States without restriction.

Nice To Haves

Completed college-level courses in education or communications, desired
Bachelor’s degree in a related field is preferred.
Branch or member-facing banking experience strongly preferred.

Responsibilities

Facilitate instructor-led operational training for new hires, employees assuming new responsibilities, and employees developing additional skills.
Maintain proficiency in assigned training topics and operational processes.
Periodically conduct one on one training sessions as needed to ensure employees’ continued proficiency in credit union policies, procedures and branch operations.
Develop new instructor-led courses based on operational needs.
Partner with subject matter experts to understand processes, determine learning objectives, develop training materials and activities, and prepare courses for delivery.
Review and update instructor-led training as procedures, systems, products, regulations, or business needs change.
Ensure training materials remain accurate and relevant.
Monitor and respond to department email requests for training support.
Work with requesting departments to understand the need, determine the appropriate training response, and deliver needed support.
Present information clearly and effectively using instructional methods appropriate for the audience and learning objective, including demonstration, practice, discussion, scenarios, simulations, and other interactive learning activities.
Build relationships with operational departments and subject matter experts to stay informed of changes, emerging training needs, and opportunities to strengthen employee capability.
Gather feedback and review available training results to identify opportunities to improve course content, facilitation, and employee learning.
Support additional Learning & Development initiatives and training needs as assigned.
Performs other duties as assigned.
Occasional travel to branches or weekend work may be required.

Benefits

Multiple medical plans to choose from, including PPOs and HSA-qualified plans
Dental insurance
Vision insurance
Services to support overall mental and physical health
Employer-paid life insurance
Disability coverage
AD&D coverage
Voluntary plans to cover critical illness, accidents, and hospital indemnity expenses
401(k) retirement plan with company matching contributions
Profit-sharing contributions
Generous paid time off
Access to CU1's accredited early learning center in Anchorage, Alaska
Employee loan and mortgage discounts
Education assistance
Volunteerism and community engagement opportunities