Learning & Development Instructional Design Partner

QVC•West Chester, PA

2d•Remote

About The Position

The L&D Instructional Design Partner supports HSN and QVC, and you will make a positive impact by designing, developing, and maintaining learning programs that empower our high-volume business units to excel. You will collaborate closely with stakeholders to deliver innovative learning solutions – including new hire training, leadership development, and continuous education. You will report to the Learning & Development Senior Manager for CS&E.

Requirements

3+ years' experience developing and/or facilitating for adult learning programs.
Understanding of Instructional Design principles and Adult Learning Theory.
Manage end-to-end design projects leveraging the ADDIE model.
Passion for developing interactive earning programs using a variety of methods and media.
Experience working in Contact Centers, Customer Service, and/or high-volume Operations.
Proficiency with the Articulate Suite and LMS administration.

Responsibilities

Develop learning content and materials to meet learning objectives.
Oversee end-to-end design projects, including eLearning and Instructor-led content.
Consult with SMEs to conduct needs analysis and develop learning solutions.
Create and maintain learning materials, such as eLearning courses, Facilitator Guides, SOPs, and more.
Evaluate content and Learner experiences to spearhead improvements.
Facilitate meetings and Trainings.
Observe customer interactions and Training with regularity.
Participate in the development of Learning Assessments designed to evaluate understand, knowledge retention, and practical application.
Stay connected to the state of the business and new strategies to proactively evaluate next steps for the Learning & Development function.
Collects and monitor data related to Learning Programs.