Learning & Development Generalist

Bird Construction•Edmonton, AB

1d•Hybrid

About The Position

At Bird, our Learning & Development team builds the capabilities that keep our people and our projects ahead of what comes next. We’re looking for a Learning & Development Generalist who will be the connective tissue between our programs, our platforms, and the people who learn from them — and who will make every one of those touchpoints sharper, clearer, and more useful than the day before. If you like turning data into a narrative people can act on, designing visuals that make complex information feel simple, and bringing fresh ideas to a function that’s actively evolving — we’d like to hear from you. This position will be based out of our Edmonton (preferred) office, but can be based out of Calgary as well.

Requirements

Certificate or undergraduate degree in Human Resources, Business, or a related field; CPHR designation is an asset.
3+ years’ experience in Learning & Development, Human Resources, or a related coordination environment.
Demonstrated experience producing recurring metrics or dashboards for stakeholders.
Intermediate proficiency with Microsoft Office, especially Excel for reporting and analysis (pivot tables, charts); experience with Workday, SharePoint, and Adobe Creative Cloud is an asset.
Proven ability to manage a high volume of work, prioritize competing demands, and meet deadlines without sacrificing accuracy or attention to detail.
Strong analytical and problem-solving skills with sound judgment and critical thinking.

Nice To Haves

CPHR designation
Experience with Workday
Experience with SharePoint
Experience with Adobe Creative Cloud

Responsibilities

Be the first point of contact for learning inquiries through ServiceNow: triaging tickets, resolving Tier 1 issues (program inquiries, course registrations, LMS troubleshooting, attendance uploads), and escalating thoughtfully when needed.
Spot recurring questions and trends in the queue, and turn them into FAQs, knowledge articles, or process improvements that prevent the next ticket.
Administer Workday Learning so what reaches our learners works: course and program setup, records management, vendor coordination, end-user support, and new content and configuration testing.
Maintain and update SharePoint pages and resources for Learning & Development, including our national calendar and learning events.
Maintain learning process documentation (guides, templates, and SOPs) to ensure consistent delivery as we scale.
Support team members by moderating virtual sessions for large audiences and ensuring smooth participant experience.
Prepare monthly learning data, analytics, and reporting; then translate the numbers into clear insights for leaders: what happened, why it matters, and what to do next.
Create and distribute internal communications across channels to drive program awareness and adoption.
Support the development and maintenance of learning collateral (e.g., reusable templates, infographic-style job aids, and PowerPoint assets) aligned with Bird’s brand standards.
Bring a growth mindset by identifying opportunities and sharing ideas that make our approach more impactful and efficient.
Support the enhancement of existing programs and contribute to broader project work.