Learning & Development Facilitator
Bass Pro Shops•Ridgedale, MO
•Hybrid
About The Position
The Learning & Development (L&D) Facilitator is responsible for delivering engaging and effective training sessions to employees across the organization. This role focuses on facilitating learning programs that support employee onboarding, skill development, and organizational culture. The facilitator ensures a positive learning experience and encourages active participation, while maintaining consistency in content delivery.
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- Possess a valid state driver’s license.
- 1–2 years of experience in training facilitation, public speaking, or customer service.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to work independently.
- Drive to other properties as needed.
Nice To Haves
- Preferred Degree: 2-year degree in human resources, teaching, business administration, or another related field.
Responsibilities
- Deliver scheduled training sessions in-person and/or virtually.
- Create a welcoming and inclusive learning environment that encourages active participation.
- Present content clearly and consistently, following standardized curriculum and guidelines.
- Prepare training spaces, materials, and technology prior to each session.
- Manage attendance records and ensure accurate documentation of training completion.
- Respond to learner questions and provide clarification during sessions.
- Direct learners to appropriate resources or contacts for follow-up support.
- Communicate session feedback or learner concerns to the Learning and Development team.
- Maintain professionalism and represent the organization’s values during all training interactions.
- Support training needs across departments and shifts, including evenings or weekends as needed.
- ALL OTHER DUTIES AS ASSIGNED
Benefits
- discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
