Learning Delivery Specialist | Hybrid NY

HealthFirst•New York, NY

17h•$61,300 - $99,620•Hybrid

About The Position

The Learning Delivery Specialist acts as an ambassador for HF culture and supports the implementation and delivery of learning content relevant to enterprise initiatives, business units, and strategy. The role leads and supports learning projects and researches, designs, develops, updates, and facilitates classroom and virtual learning events in partnership with business subject matter experts. This is a hybrid position requiring work at the New York office at 100 Church Street on Tuesdays, Wednesdays, and Thursdays. The position also requires flexibility to travel out of state to company offices, vendor sites, and other work locations for onsite delivery for 25–50% of the job requirement.

Requirements

High school diploma or GED equivalent from an accredited institution.
Previous work experience as a trainer, with emphasis on standard operating procedure-based training, business process outsourcing, and instruction on multiple technology systems.
Extensive experience facilitating learning and delivering presentations.
Ability to master subject matter and become a product expert.
Ability to communicate with audiences at varying levels.
Ability to manage cross-functional projects, deliver on identified milestones, communicate with key stakeholders, and measure success while acknowledging areas for improvement.
Expertise in or willingness to learn current trends in learning delivery, adult learning principles, organizational development, and related areas.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
Ability to communicate in English, both verbally and in writing.
Ability to work independently, organize, plan, and manage time effectively.
Flexibility to travel out of state to company offices, vendor sites, and other work locations for onsite delivery for 25–50% of the job requirement.

Nice To Haves

Bachelor’s degree from an accredited institution, preferably in Education, Healthcare Administration, Learning and Development, or a related field.
At least 5 years of experience in Training or a Healthcare/Health Plan sales environment.
Experience with Learning Management Systems (LMS).
Facilitation certifications from accredited associations or organizations.

Responsibilities

Facilitate and deliver learning events for all business units across the enterprise.
Serve as a subject matter expert in designing and developing learning content in partnership with business leaders and the instructional design group.
Maintain and update learning content materials to ensure they meet state, federal, or organizational criteria.
Partner and consult with internal organizations to create and execute training plans.
Collaborate and communicate with business units across the enterprise to support and drive organizational change initiatives.
Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies.
Manage the learning environment to assess, evaluate, and communicate learner content and knowledge transfer and skills application.
Complete learning logistics tasks and communications to support successful content delivery and implementation.
Stay current on assigned business unit policies and procedures.
Use systems and technology to deliver learning, record data, and produce reports related to learning events and their sustainability.
Identify opportunities to improve learning processes and create learner evaluations that inform current and future offerings.
Lead meaningful change and process effectiveness through continuous focus and improvement.
Act as a subject matter expert in creating process documentation.
Perform additional responsibilities as assigned.