Learning Content Specialist.

GameStop • Grapevine, TX

3d • Onsite

About The Position

GameStop is seeking a Learning Content Specialist to join its Learning and Development Department. The role supports the analysis, design, development, implementation, and evaluation of learning content, as well as functions of Main Menu, GameStop’s intranet communications, tasking, and learning platform. The Specialist works with a team supporting internal customers and may receive guidance and feedback from a supervisor several times a week or daily.

This is an in-office position at the Grapevine, Texas office, five days per week. The role may require occasional travel, estimated at 5–10%, to off-site meetings and conferences.

Requirements

• High school diploma or equivalent required.
• At least 2 years of retail experience required.
• Ability to travel occasionally (5–10%) to off-site meetings and conferences as needed.
• Excellent communication, presentation, and interpersonal skills, including the ability to synthesize learning content for people across organizational levels and external contacts.
• Organizational and problem-solving skills, including the ability to manage multiple, overlapping, potentially conflicting priorities and meet deadlines.
• Proficiency with Microsoft Office programs, including Excel, Outlook, PowerPoint, and Word.
• Accurate typing and data-entry skills.
• Analytical, problem-solving, and decision-making skills.
• Ability to read and comprehend complex displayed or printed statistical data, information, and reports.
• Experience working cross-functionally within a complex organizational structure.
• Ability to work satisfactorily with no or minimal supervision.
• Commitment to GameStop policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities.

Nice To Haves

• Accredited associate’s or bachelor’s degree in organizational psychology, instructional design, or a related field.
• Store manager-level experience.
• 2–3 years of experience as an instructional designer or in a similar role.
• Bilingual English/Spanish ability.
• Proficiency with instructional design tools such as Articulate Rise 360 and Storyline.
• Proficient knowledge of Adobe Photoshop, Illustrator, and InDesign.
• Knowledge of learning management systems.

Responsibilities

• Assist the supervisor in creating streamlined content that enables store associates to support Corporate, Warehouse, and Field Associates in executing tasks and sales-driving activities.
• Provide administrative support, including research on improving learning and preparing documents, presentations, business reports, and internal correspondence.
• Produce learning content such as eLearning, instructor-led training, microlearning, simulation training, and direct facilitation.
• Identify opportunities to improve learning content, reduce time to completion, improve retention, and reduce turnover.
• Research and develop selling support tools and eLearning for key product releases.
• Receive, direct, and respond to communications across organizational levels, interacting professionally and promptly with internal customers, vendors, executives, and associates.
• Learn and use Main Menu to create, submit, approve, upload, and maintain content.
• Use knowledge of Main Menu to assist or train others and ensure they understand the communication tool.
• Develop new ways to use Main Menu to improve communications with the Store Support Center and Field Employees.
• Assist with collecting data, completing surveys, and creating reports related to Learning and Development and Main Menu.
• Extract, aggregate, and synthesize data from multiple sources.
• Gather, organize, interpret, and report data to help leaders make business decisions.
• Work collaboratively and cross-functionally with other major business units.
• Manage relationships in a manner acceptable to others and to the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED