Learning & Content Manager

TOCA Football•Dallas, TX

5d•Onsite

About The Position

About TOCA Soccer At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What Makes a TOCA Teammate? An individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences

Requirements

4–7 years of experience in learning & development, content management, or training program design
Experience managing or administering a Learning Management System (LMS)
Experience creating eLearning content using tools such as Articulate, Captivate, or similar platforms
Strong content organization, writing, and communication skills
Experience building scalable training programs across multiple teams or locations
Ability to simplify complex information into clear, actionable learning
Strong analytical mindset with the ability to use data to improve learning outcomes
Experience working cross-functionally across departments

Responsibilities

Own and optimize the Learning Management System (LMS), ensuring it is intuitive, organized, and scalable
Manage system structure, user access, and troubleshooting to drive adoption and ease of use
Continuously improve how learning is delivered, accessed, and experienced across the platform
Develop and maintain a centralized content strategy across all departments
Create, organize, and update training materials, SOPs, and operational playbooks
Ensure consistency in how content is structured, written, and presented across the organization
Establish and manage a regular cadence to review, update, and streamline learning materials
Design engaging eLearning and training content using tools such as Adobe Captivate, Articulate Storyline, or similar platforms
Build just-in-time training to support key operational moments (events, camps, programs)
Support onboarding programs for both center teammates and support office teams
Develop ongoing learning experiences that reinforce performance and growth
Own key programs that connect field and support teams through shared learning
Partner with People & Culture, Operations, Marketing, Engineering, and Experience teams to support training and content needs
Act as the central content partner for new initiatives, program rollouts, and operational updates
Manage and maintain a cross-functional content calendar across training, compliance, and key initiatives
Drive adoption of learning programs through engaging experiences, gamification, and communication
Track usage, completion rates, and performance metrics across learning programs
Analyze data and feedback to continuously improve training effectiveness and relevance
Make recommendations that improve learning outcomes, teammate performance, and operational consistency