Learning Content Consultant

Equifax • St. Louis, MO

5d • Onsite

About The Position

The Workforce Solutions Learning Content Consultant brings thought leadership, innovation, and strategy to the architecture, development, measurement, and administration of learning and organizational development at Equifax. The role supports Workforce Solutions talent growth by designing, measuring, executing, and iterating organizational development programs and content ecosystems across the business. The consultant works closely with Global Talent Management, HR business partners, and business leaders to align development efforts with business results and talent strategies through effective content governance and adoption throughout the employee life cycle.

The position covers learning architecture and instructional design, content stewardship, performance consulting, learning measurement and innovation, and learning technology. It includes occasional facilitation of live or virtual learning experiences, estimated at 10–15% of the role, and some oversight of third-party learning vendors. The primary location is Clayton, Missouri, and the schedule is full time.

Requirements

• At least 5 years of Learning and Development experience in a large global or multinational company, and a bachelor's degree from an accredited university or equivalent experience.
• Deep understanding of adult learning principles, instructional design models, and multiple learning technologies.
• Demonstrated expertise in content strategy and learning measurement, including measurement through an LMS, learner surveys, and tool engagement.
• Strong background in leadership and soft-skill development.
• Excellent written and verbal relationship management and communication skills, with the ability to communicate at all levels in a global or matrixed organization.
• Ability to manage content lifecycle and governance across complex, matrixed environments.
• Experience administering courses and data in a Learning Management System (LMS).
• Proven track record of hands-on execution with business impact.
• Expertise with learning content development tools such as Articulate Storyline, Camtasia, and Vyond.
• Proven ability to collaborate with business leaders to develop workflow processes for creating, updating, and maintaining knowledge articles.
• Comfort and confidence facilitating occasional live or virtual learning experiences.

Nice To Haves

• Experience in a fast-paced, highly matrixed environment as part of an HR Learning and Development team supporting soft-skill development, such as leadership, critical thinking, and emotional intelligence.
• Experience directly tying business impact to learning through ROI measurement and/or regular learning impact reporting; experience with dashboards or data visualization tools is a plus.
• Knowledge of Workforce Solutions products, platforms, and people.
• Demonstrated expertise using data to identify impact and trends and present findings to stakeholders in an easily consumable format.
• Experience as a Knowledge Base Content Administrator or LMS Administrator; Workday Learning is preferred.
• Expertise in AI, AI adoption, and AI-enabled learning tools, especially within Google Suite solutions.

Responsibilities

• Conduct needs analyses to identify skill gaps and learning priorities.
• Design and develop learning content architectures, including instructional text, eLearning modules, blended learning structures, and microlearning resources.
• Lead the development and implementation of learning strategies aligned with business objectives and talent development needs.
• Occasionally facilitate and deliver key live or virtual learning experiences (estimated at 10–15% of the role).
• Oversee learning content lifecycle and governance to ensure assets are accurate, current, and aligned with organizational standards.
• Enable organizational initiatives that promote adoption of new skills, tools, and processes across business units.
• Collaborate with business leaders to create, update, and maintain layered learning experiences and resources.
• Consult with business leaders and HR partners to diagnose root causes and recommend targeted learning interventions that produce measurable business results.
• Collaborate with the Workforce Solutions Talent Management Team and Global Learning Community to support upskilling and share best practices.
• Build and manage dashboards and reports tracking learner engagement, content efficacy, and return on investment, and provide actionable insights to stakeholders.
• Identify opportunities to improve existing programs and ways of working.
• Oversee aspects of third-party learning vendor management, potentially including selection, contract governance, relationship management, and performance monitoring.
• Monitor emerging learning technologies and trends and bring applicable best practices in-house.
• Partner with Workday subject matter experts to evaluate and recommend learning experience and process enhancements.

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through an online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level