Learning Content Developer
About The Position
Who Are We Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future. Why This Role Matters The Learning Content Developer creates engaging, accurate, and accessible eLearning courses, training materials, LMS content, and videos for users of the Hansen CIS utility billing platform. This role gathers information from subject matter experts and project stakeholders, translates complex technical and business concepts into learner-focused content, and supports learning program deployment through LMS administration, course packaging, user group management, and learner support. The role helps drive system adoption by creating polished training resources for customer, sales, and internal audiences.
Requirements
- Degree in Instructional Design, Educational Technology, Education, Technical Communication, or a related field.
- Strong verbal and written communication skills, with fluency in English.
- Ability to absorb large amounts of technical information and break it down into clear, understandable learning content.
- Practical, solutions-oriented mindset with the ability to manage ambiguity while maintaining a structured approach.
- Passion for learning and teaching, with the creativity to make complex topics approachable and engaging.
- Strong attention to detail and commitment to accuracy, consistency, and learner experience.
- Proactive, self-directed approach with the willingness to ask questions, find answers, and follow work through to completion
Nice To Haves
- Experience with the Articulate 360 Suite, including Storyline, Rise, or similar eLearning authoring tools.
- Experience with Camtasia or other video production software.
- Experience creating SCORM packages and deploying learning content through an LMS.
- Experience designing training for technical, customer-facing, sales, or internal enablement audiences.
Responsibilities
- Design and develop eLearning courses and other training content for users of the Hansen CIS utility billing platform.
- Gather source information, course requirements, and supporting materials from subject matter experts, project stakeholders, and other contributors.
- Work with the team to assess training needs, define learning requirements, and script course content that supports practical system adoption.
- Create and build training deliverables, including videos, interactive course content, and SCORM packages.
- Administer LMS content and learning programs by managing courses, curricula, user groups, enrollments , and related course setup.
- Troubleshoot learner tickets and support a smooth learner experience within the LMS.
- Author system messages and learner-facing correspondence that uphold branding, tone, and company standards.
- Design and produce videos for sales, training, and internal purposes to support understanding and adoption at different stages of the customer and employee journey.
Benefits
- diverse, inclusive, and collaborative global team
- culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team
- equal opportunity employer
- value diversity at our company
- do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
